VIRTUAL TEAMS

Top 5 Best Practices for Managing Virtual Teams

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As firms increasingly embrace digital workspaces to support improved staff wellbeing, Victoria Abbot discusses how these virtual teams can be managed effectively and efficiently.

An increasing number of businesses are embracing the potential behind a virtual team. Virtual teams are a big draw, especially for small businesses as they both lessen the overhead costs associated with renting a traditional office and create a larger pool of potential clients. In addition, virtual flexible offices let small businesses to offer flexibility which may not be offered in big firms.

Furthermore, moving away from traditional office space also means changing traditional management advice and operational procedures. Handling virtual teams requires a new specific set of tools and practices. Here 5 strategies to successfully build a virtual team that can help you grow your business.

1.         Set Work Systems

Different people have their own specific ways of dealing with tasks. Defining standards can lessen the time needed to achieve the desired result. By setting a repeatable work system, the virtual team has generally less questions and gets a feeling for how much time they have to complete a certain task. It is also important to make sure that these work systems are consistent to allow maximum efficiency.

2.         Integrate Communication Tools

The benefits of integrating communication tools give your virtual team an efficient way to communicate to the right person immediately. Additionally, it also combines processes such as screen and video call recordings.

3.         Schedule Regular Meetings

Through technology such as video conferencing and social media, it is now easier to schedule a regular meeting with your team which helps in creating routines. Effective routines give the team with something they are used to and familiar with, which puts the whole team at ease and reduces stress. Austria Business Center has a wide option of flexible office for rent with professional office desks where your employees can have a good quality of conference call with you wherever you are in the world.

4.         Define a Clear and Detailed Deliverables

Simply telling your employees to do a task is not something that will work, especially if you are managing a remote team. It is much better to provide more detailed descriptions of the tasks of each employee.

5.         Choose the Best Virtual Office Space

It is important that your virtual team feel comfortable when they are at work. It makes them work harder and be far more productive. Basic needs such as comfortable furniture, proper lighting, and a noise-free environment can contribute to their comfort in a big way.

Eight Personal Branding Mistakes that are Hurting Your Business

Eight Personal Branding Mistakes that are Hurting Your Business

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Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor who talks us through the personal branding issues that could be harming your company and image.

There’s no denying consumers crave a deeper connection with the companies they do business with. And that’s why these days having a fancy website and logo isn’t enough to define your brand.

Therefore, it’s very important to thoughtfully create a personal brand that truly shares who you are and what you stand for.

If a brand isn’t appealing to your audience or not genuine, it can repel customers. But the process of creating a brand can be intimidating for some.

So how do you avoid personal branding blunders when it comes to helping instead of harming your business?

Here’s the biggest personal branding mistakes to avoid:

1. Thinking you don’t need a Personal Brand

Whether you intentionally create a brand or not, every communication and experience you have with customers and potential customers is shaping your brand.

That’s why it’s critical to create a positive brand communication. If you don’t take time to define your brand, your message can get wishy washy. That lack of clarity will hurt your marketing efforts.

2. Using Copycat Branding.

Often when people start out in business they feel like imitating their top competitors is a good idea. Don’t imitate, instead innovate.

Accentuate what makes you unique. Differentiate yourself. Show why your differences make you a better choice.

Do this by creating signature systems, products and messaging that sets you apart.

3. Not Being Authentic.

Some people take a dress-up approach to branding. They feel like they must be something they are not in order to attract customers.

Authenticity in marketing matters more than ever before. Being honest and transparent builds trust.

A brand should be genuine and always maintain consistent messaging that is in alignment with your personality and brand.

4. Lacking Consistency.

Your personal brand promise and message should be clear with every communication.

The more consistent your brand is, the stronger it will attract followers. So as you write blog posts, eBooks and social media posts etc., make sure the thoughts, opinions and information shared is consistent with your personal brand.

Every communication should reflect your brand personality and values.

5. Not Writing Your Own Stuff.

Content marketing helps you develop leadership in your industry. Your fans want to hear from you – not the same old thing that everyone else is writing.

Every time you write it’s a communication that builds a relationship with your followers. They experience your personality and voice. Make time to write your own tips, checklists, guides and freebies for your content marketing efforts.

Writing unique articles also boost your website SEO.

6. Not Defining Your Niche.

No business can be all things to all people. It’s really important to define your target market. Period.

The more narrowly you can define your target market the better; otherwise, you risk confusing your customers and you’ll have a harder time attracting the right kind of clientele that you want to serve most.

7. Not Loving Your Tribe.

Your tribe is a group of people where an unconditional love and connection exists.

Raving fans will tell the world how amazing you are. That’s why it’s important to give special treatment to your tribe.

Find your tribe. Love them hard. Give them special offers. Allow them behind the scene’s peaks. Share advanced notice about things coming down the pipes.

8. Forgetting Quality and Professionalism.

The Internet knows all so if you make a mistake, someone’s going to catch it.

When you send a newsletter with typos or broken links it reflects poorly on your brand. When your customer has a problem and calls customer service, they want their issue resolved.

Pay special attention to your appearance. Watch the language you share on social media. Your demeanour should be humble not arrogant. Display ethical behaviour when attending public events. Answer the phone professionally.

Take these lessons to heart and keep them at the core of your personal branding strategy. Even if you feel good about your branding efforts, it’s smart to step back and take a look at your existing strategy and double-down your efforts to protect your personal brand.

Transforming Career Growth & IT Project Performance

Transforming Career Growth & IT Project Performance

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Quickstart is the first to launch and help organizations transform IT project performance and career growth, through cognitive learning platform and multi-mode training. To celebrate their inclusion in our Global CEO Top 100 series, we interviewed CEO, Ed Sattar, to learn more about the company and his approach to leadership.

Quick start is an IT skills learning marketplace, that optimises project performance and career growth, by personalizing learning experience through online IT course subscriptions, instructor lead training, high impact mentoring and hands-on lab experience. These are used in the areas of application development, data science, cloud computing, DevOps (‘development’ and ‘operations’), IT operations and information security training. Customers range from Fortune 500 (B2B) to individual (B2C).

The company’s CEO, Ed Sattar talks us his previous roles and how he attained the position of CEO.

“I am a serial high tech entrepreneur. I started my hightech career in 1997. Since then, I have started and funded several companies and led through successful exits of couple of e-business companies. I funded and started 360training in 1999, an e-learning market place in the compliance certification training space. I funded 360factors, a governance risk and compliance software company, based on artificial intelligence. I am also a limited partner in a VC company, Moneta Ventures.

“Most recently, I acquired Quickstart.com, which was a traditional IT skills training company for 30 years. Since then, it has transformed into a game-changing cognitive learning platform company, dedicated to servicing the IT community.”

Ed then tells us more about the company itself and its all-important ongoing strategy.

“IT skills training and certification is a huge market, $5 billion global industry today. However, training and learning providers have not kept up with the needs of a modern learner. The rules of a modern learner are changing in how people learn, retain and implement. People are tired of solely IT instructor led, or just online IT training. Furthermore, there is an unstructured learning that is being consumed by employees through means such as blogs or YouTube, activities which are not being tracked or given credit to the learner. I believe that all these challenges are creating a skillset mismatch and for organization to calculate ROI on learning & development dollars spent.

“Over the past 19 years, we’ve observed how the digital landscape is changing how the modern learner engages with content. How a student learns information, retains it and then applies it is drastically different today, then it was even a few years ago. So, we’ve created a unique, proprietary instructional delivery methodology, called QS Learn and embedded it into a cognitive learning platform, called CLIPP.

“The CLIPP platform offers self-paced online IT courses and virtual instructor led courses in a library format, with hands-on labs to simulate real life problems. We’re offering instructor and peer-to-peer (P2P) mentoring, created psychometrically based assessments to measure the retention of vital information, to grow the student’s skill set and ultimately validate their expertise.

“Finally, CLIPP platform enables a learner to enter in their desired learning objectives and immediately assemble their own course, with content from multiple sources such as YouTube, ted. com, blogs, ebooks, their desktops and even their LMS. QuickStart believes strongly in personalizing IT training, so that we can convert it into a high-impact learning experience as well as building high performance technology teams and careers.”

As the CEO, Ed then shares with us his leadership style, including how he ensure that everyone in the company understands his vision and works towards it.

“Getting the entire company aligned with the vision, strategy and converting them into executable goals, KPI’s as well as prioritising projects and tasks towards those goals is one of the hardest aspects of my job, but it is also the role of a CEO today.

“My leadership style has varied, per the size of the company I have headed up. When I am leading a start-up company with employees numbering less than 50 – then I use both leadership styles – transformation and transactional. If I was forced to map out a percentage for both, then I would say that 40% is transformation and 60% is transactional.

“When I am leading a midsize company, of around 400 people, the leadership style is 70% transformational and 30% participative, with the latter being more democratic in its nature. The area where I invest more of my time, concerns vision, strategy development, culture, execution, people development as well as process, by which people can prioritise.”

Ed then reveals his future aspirations regarding leading QuickStart, including his own career as a seasoned CEO.

“I would like to see Quickstart to dominate the IT skills cognitive learning space, where we can provide customised and personalised IT learning experience and increase project performance, by developing project requirements for IT executives using artificial intelligence. “I would like to continue the path of building companies and building people. In addition, I would like to leverage artificial intelligence to create an online high school programme and offer it for free at a global level, once I retire.”

Support at the Centre of Success

Support at the Centre of Success, Study Finds

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The rise of ‘deep help’, and why today’s leaders must go beyond shallow advice and favours.

Leaders should think of helping as part of their jobs, new research from the UCL School of Management suggests. And that help often needs to go beyond the usual quick advice and favours.

According to research by Professor Colin Fisher, leaders in organisations that do complex, knowledge-intensive work often need to provide deep help—spending hours or even days assisting employees with tricky, persistent problems in their work. These findings are based on a multi-year study at a major design consultancy, recently published in Academy of Management Journal.

Along with co-authors Julianna Pillemer from The Wharton School and Teresa Amabile from Harvard Business School, Fisher suggests that deep help can play a major role in the success of projects, especially when businesses adopt flatter, more collaborative approaches to management.

“Getting genuinely valuable help can be difficult when teams are overwhelmed by the ambiguities of a project and the pressure to complete it,” says Fisher. “Addressing the most important problems often requires more than a quick conversation.

“However, many leaders still fear that deep involvement equates to micromanagement. Our findings suggest that leaders can be most effective in offering deep help if they are careful in the ways they talk about the time they spend with those they are helping, and send clear signals that they aren’t there to take over the work or to evaluate subordinates.”

The researchers found two distinct kinds of deep help. First, leaders served as “guides” when they helped project teams through an especially tricky issue by working intensely in long, tightly clustered sessions. Guiding includes asking questions, listening and looking closely at people’s work before suggesting a way forward.

Second, leaders served as “path-clearers” when they addressed a persistent problem in briefer, intermittent sessions. These sessions took the heat off of employees by doing whatever needed to be done – even more menial tasks like ordering lunch.

Fisher suggests that organisations should take several actions to promote deep help. These include giving senior employees flexibility in their schedules and making it clear to teams that managers want to help. The biggest change, though, may be encouraging leaders to consider helping as a critical part of managing in today’s business world.

Pioneer in Emerging Markets Investment Banking

Pioneer in Emerging Markets Investment Banking

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Crasner Capital is an award-winning boutique investment banking firm based in London with a strong focus on Emerging Markets. Recently, we invited Founder Nick Crasner to tell us more about his role and also the successful company.

Crasner Capital is an award-winning boutique in a highly competitive world of mergers & acquisitions advice in Emerging Markets. Headquartered in London, Crasner Capital has deep roots and experience of helping private equity funds and strategic buyers to acquire companies and form partnerships in India, Africa and South East Asia. Nick Crasner and his strong team also work with the boards of companies from the emerging economies as sell side advisors. The company covers a variety of industries but has particular expertise in Financial Services, Technology and Consumer sectors.

Beginning the interview, Nick Crasner describes his responsibilities, his leadership style and goes into detail about his career milestones as well as hinting the key to his success.

“My role is to win work. I enjoy generating deal flow interesting areas of the markets and talking to astute businessmen and women about their strategic plans, as well as finding ways to help them to achieve their goals. I spend a lot of my time at the coal face growing our brand, doing business development and then overseeing all of the deals that we are engaged on. Clients trust us to deliver and I’ll work tirelessly to do that for them”, says the dynamic, young investment banker.

“At the age of 15, I had already started my first business. We didn’t make millions, but it taught me a lot.”

The 6ft2 former rugby scholar, who has lived and worked in Asia, Africa, Europe and the UK sits in front of us in a perfectly crisp navy suit, a beautiful pink tie (matching his socks) and a monogrammed shirt and goes on to say, “one of my father’s mottos was, ‘Play to your strengths!’ Given that I had lived in interesting places, I had a network, spoke the languages, I wanted to find a way to work in banking and cover markets that I knew intricately. I didn’t start as an Investment Banker. Instead, I started by doing capital introductions and working as a consultant and broker”.

The consulting firm became a fully regulated investment bank, and I became one of the youngest people in history to have own a regulated corporate finance and investment banking firm in the UK.

“People ask me about success. While I know that I have achieved things that I set out to do, I wouldn’t say I’m successful. Instead, I would say I’m a humble, hardworking and still the hungry, focussed person I’ve always been. Success is something that other people perceive and if I can be a role model to people then I am very pleased about that. However, there’s plenty more to come from me”.

Following on from the point about hardwork, Mr Crasner describes the culture within the company, highlighting the key principles his staff adhere to.

“Crasner Capital is built on teamwork. Not everyone is good at everything but if you have a team of stars and you can web them together, you can be very powerful. In addition to this, I like people with hunger for dealmaking. At the same time, I won’t hire anyone that does believe in giving back, team and charity – which all mean something to me. We often do get involved in sports activities, charity events and more – as a team!”.

“Although I see myself as a very involved Founder/CEO on deals and clients, when it comes to staff, I like to take a hands-off approach. I think our platform is exceptional and allows any high achieving individual to do brilliantly, and so I think it is important to not micro manage, but to provide guidelines and advice where needed. Mr Crasner was recently selected by CEO Monthly as part of CEO of the Year 2017. When discussing the success, he oozes humility and it’s clear that he loves what he does.

“I am truly honoured to be considered for this award”.

Bringing the interview to a close, Mr Crasner highlights some of the exciting future plans that lie ahead for Crasner Capital, which include opening new offices in Asia and the Middle East and using them as a hub to have greater penetration in the Africa and South East Asia markets.

“Looking ahead, we have some pretty serious expansion plans for the firm in the next five years. We plan to continue our growth and launch satellite offices in Asia and the Middle East. I think Dubai is a natural hub for East Africa, India and the rest of the Middle East region. Also, I think we will go into Singapore or Hong Kong at some stage.”

In closing, Mr Crasner provides some advice for those who are looking to create similar success to his.

“I would say to anyone that wants to follow in my footsteps, that it’s not easy and no one will do it for you. Be confident, be humble and believe in yourself and your own ability. Make sure you surround yourself by a stellar team as you can’t be good at everything yourself”.

Company: Crasner Capital Postal

Contact: Nick Crasner

Contact Email: [email protected]

Address: 1 King Street, London, EC2V 8AU, UK

Telephone: 0203 713 186

Conscientia: A True Reflection of Talent

Conscientia: A True Reflection of Talent

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Conscientia Corp is a Management, Consulting, and Technology services firm that serves clients which include global corporations and departments and agencies in the U.S. federal government. We spoke to Bethany Plaza as we look to further explore the secrets behind its success.

Conscientia is driven by its mission to aid clients to increase revenues in new and existing markets, improve operational performance and to deliver their products and services more effectively and efficiently. With a team of talented business consultants, project managers, and software professionals along with a brilliant track record of reaching new heights in the support of event-driven IT, Conscientia bridges the gap between clients’ IT Department and their business objectives.

Staying true to this, Conscientia’s mission is to enable and equip its clients with the information, people, and technology to be successful in the marketplace. The firm serves a wide array of clients, from the giants like Lockheed Martin and Toyota, to mid-size businesses, who need help with IT Recruitment, Technology, Security and Strategic Planning. Over the years, the firm has evolved to meet the growing needs of its clients. An example of this, would be when the company took on recruiting, staff training and leadership development as a result of its clients asking for help in these areas.

After graduating high school at 16 years old, Bethany went into business early on after a couple
of years away from education, venturing into construction, commercial janitorial, and HR Consulting. Bethany gives us an overview of her career milestones, touching base on her first tole and how her career has progressed to this level.

“After a while, I wondered what industry would keep me challenged, and Technology was my answer! I was able to land an entry level job with a Systems Integrator that is now out of business. There was no real training so I took it upon myself to research information and to ask a lot of open ended questions from tech experts. My career grew from there into selling technology solutions and managing sales teams.

“In 2009, I set up Conscientia as a way to create the freedom to be there for my children with special needs. By that time, I had been consulting companies in varied domains for over 10 years and had experience in Building out Technology Practices, Business Development and Sales Strategy, Organizational design, Leadership development and Recruiter Training.

“Approximately 18 months in business, Conscientia landed a multi-million-dollar deal with a global Aerospace company for one of my clients. I sold the deal and worked with business teams to implement the program globally and to put delivery teams in place. I was involved in training offshore delivery teams to support the program. Conscientia grew from there, supporting clients’ technology practices and providing diverse solutions across corporate departments.”

Having given us a rough idea of her background, Bethany discusses her leadership style, commenting on what techniques she employs in order to get the best out of her team, as well as describing her own responsibilities.

“As the CEO, I have responsibility over strategy and day to day operations. I consult and work with clients directly; manage global technology initiatives for a number of clients; interview, hire and train staff and manage our own marketing and PR. My leadership style is to lead by example. I do not ask any of my employees to do anything that I would not be willing to do. I am not a micro-manager, I like to hire people who are better than me and encapsulate our corporate values.

“My responsibility is to empower my team to succeed. I recognise that people work to take care of their families, so my biggest responsibility is to ensure they have a job that is secure and  one that enables them to take care of their biggest asset, their families, while providing them with opportunities to grow their careers and find fulfilment.”

Following on from describing her leadership style, Bethany mentions what she believes to be key contributors to her success, and what attributes she possesses which are main features of her achievements.

“The key to success, I think, is to focus on helping others to succeed, from always being concerned about meeting the business needs of our clients to empowering my employees. “One major factor in my success, is possessing the humility to know that I do not know everything and to be ready to learn from others, and from my own mistakes. Also, I am persistent and look at new challenges as an opportunity to create new solutions.”
In relation to the success of the company, Bethany believes that this could be linked to the internal culture within Conscientia, and refers to the working environment, with everyone coming together to reach the same goals and targets that they set themselves.

“Throughout the company, our culture is competitive and results-oriented, whilst we are all a big family, we keep each other accountable and don’t accept excuses. At its core, the corporate culture at Conscientia is rooted in its corporate values, with the first being that we believe our clients deserve a partner who takes initiative and responsibility, and we deliver on both. Success takes more than knowledge, and this is a widespread belief throughout staff. If years in the industry and hundreds of projects completed taught us anything, it’s that managing both technology and people takes more than book smarts – it takes instinct and practice. We rely on more than resumes to source the right talent, and on more than data to help clients overcome business challenges. Our past successes empower us to take pride in our common sense and intuition.

“Additionally, we believe in resolving concerns before they become problems. We work hard to communicate regularly and offer responsive and efficient 24/7 support, and lastly, we stand against sloppy industry practices and take ethics seriously. We know that our commitment to our clients reflects not only on our company but on our clients’ businesses as well.”

Boasting a wealth of experience, Bethany speaks to us about what advice she would give to someone looking to make a success which is similar to her own. She signs off by actively encouraging people to get out into the corporate world, as getting to know people is the key to success.

“Ultimately, to succeed, people must be prepared to fail, a lot and be humble enough to learn from their mistakes and others. Learn to say no, a lot of people will be looking for clients to say yes to everything. As a business owner, a person will be constantly approached by people because everyone automatically thinks they have money and that they owe them a job. I had to learn to hire for quality and need as opposed to hiring to do someone a favour.

“Finally, the demands of a business owner are many and can be overwhelming and varied. Each day, start your day with quiet time for yourself and spend it reading positive and motivational material. Plan your day with your list of ‘to-do’ items – but make sure to highlight the top three items that are critical and get those done first. Remember to focus on what is closest to the money. Do not be afraid to delegate tasks.

“One of the biggest keys to my success has been networking and putting myself out there to give back to the community. Laugh, a lot. Go make friends everywhere you go, business and success become a byproduct.”

Company: Conscientia Corporation

Contact: Bethany Plaza

Contact Email: [email protected]

Address: 1490 S. Price Road, Suite 118, Chandler, Arizona, 85286, USA

Phone: 001 480 626 0063

Website: www.conscientiacorp.com

OptraSCAN: A Positive Impact on Patients

OptraSCAN: A Positive Impact on Patients

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OptraSCAN is a new age Digital Pathology system replacing Microscope which is a 150-year-old invention. Founder and CEO Abhi Gholap tells us a bit more about the new, intelligent system.

Replacing Microscope, OptraSCAN is an intelligent microscopy with cloud interfacing. The product is the world’s first On-Demand Digital Pathology system and is useful in cancer diagnostics, and research on infectious diseases and inflammatory diseases. Abhi describes his responsibilities as CEO, going into detail about his leadership style and how this benefits the company.

“As a founder-CEO, my responsibilities include wearing many different hats. Right from product conceptualization that I did in 2014, to creating prototypes in 2015, all the way through to hiring the right talents and delegating them my responsibilities. Furthermore, I also have to take on the role of raising funds from various Venture Capitalists. Now that the company has grown into a mid-size venture, my responsibilities are around Corporate Governance, Sales management, Overseeing Technology and Operations, contributing product R&D and innovations, Financial and Legal liaison and looking for inorganic growth opportunities in the market.

“Additionally, I believe that the leadership style of every entrepreneur-CEO is always product innovation based. You take an example of great personalities like Steve Jobs or Bill Gates to Jeff Bezos to Elon Musk to Mark Zuckerberg. We are CEOs by virtue of our leadership skills, but our main focus and passion is around our product, its market acceptance, disruptive approaches, and the opportunity to learn. We do not see any issues in delegating and empowering our colleagues and subordinates. Sometimes, product passion makes us very restless and workaholic. I firmly believe in choosing better employees than me and empowering them.”

Following on from the various roles he has undertaken since becoming CEO of OptraSCAN, Abhi comments on what he believes has been the key to his success, as he further enlists the key attributes that have helped shape the success of the company and has seen him recognised as part of CEO of the Year 2017.

“Essentially, I think the key to my success is probably that I feel I am not successful yet. Subsequently, I still keep on looking for ways to better myself, learn from others, try hard and put in my best possible efforts. On various platforms, I get asked this question and I sincerely feel that world is changing so rapidly, if you sit idle even for few hours and months, you will be wiped off from the radar of others.” 

Thus, one needs to continuously learn new things and think how to apply those to their area of specialization. My background is in Lifescience and Healthcare but when I got an opportunity to invest into entertainment/ media venture, I could make that successful by identifying right talent and providing them assertive leadership with a sleeves up attitude.

“Being selected as part of the CEO of 2017 is a wonderful feeling. A few years back, I won a national award at the hands of the President of India. Last year, I was nominated among 50 successful entrepreneurs in United States. I certainly feel that being named as CEO of 2017 is the greatest moment in my life.”

Walking us through his career milestones, Abhi touches base on his education, his first role in the industry and how his career roles have led to him becoming CEO of OptraSCAN.

“Starting out, I did my education in BioMedical Engineering from Indian Institute of Technology, Bombay. It is one of the premium institutions, equivalent to MIT/ Harvard of United States. But later, I was fortunate to become an alumnus of Stanford Business School when I completed my executive degree in Management.

“As a biomedical engineer, my areas of specialization were mainly medical devices, biomedical informatics and Computer aided diagnostics systems. After spending a few years in Siemens Medical Systems, I ventured into my first start-up in Silicon Valley, California. I learnt a lot in this venture where not only we acquired two other startups but also raised up to $25mn in VC funds. I authored 11 patents and as CTO, I got credited for the world’s first Digital Diagnostics System using Medical Imaging. Later, we got acquired for $100mn by Roche Diagnostics.”

Regarding the culture with the company, Abhi explains how the working environment is a happy one and contributes to the success of the company. He talks about the innovative nature of the firm, and how there is always an open book with how the company moves forward. Customer service is placed at the forefront of staff’s working role, and Abhi goes on to talk about how he manages staff.

“OptraSCAN has a culture of Innovation. We are constantly striving for betterment of product, lowering costs and improving customer experience. Our team is very innovative and dedicated in achieving milestones. Discussing and planning roadmaps ahead helps our staff to understand company plans and thus expectations. Further defining KRAs make this performance measurement, extremely quantifiable.

“Working with staff, I give lot of importance to attitude and aptitude. I value attitude as the basic necessity to work with me. OptraSCAN’s ecosystem heavily relies on our staff who are motivated to help other colleagues in addition to performing themselves. If a person has a positive attitude, even if they make errors or blunders, we together can walk through the consequences. That helps our staff to learn their mistakes and how to avoid or resolve for the future too.”

In his concluding comments, Abhi tells us what advice he would give to someone looking to make a success of their career similar to his own. Preaching a never give up attitude, perseverance has clearly helped Abhi be as successful as he is today. He signs off by predicting what the future holds for both himself and OptraSCAN, as well as telling us what plans and projects there may be for the firm.

“Do not give up until you really get convinced that your aspirations are no more important for yourself. Till you keep trying to achieve your dream, you will never lose, even if it is sometimes perceived otherwise. 100% guarantee of success till you are persistent!

“Moving forwards, OptraSCAN promises to replace microscope in every pathology lab, hospital, clinic, research facility through our Digital Pathology systems. Our cost offerings are 1/10th of the market competitors and business model makes it convenient to adopt. Over last 20 years, only 15% of the pathologists started using Digital systems whereas OptraSCAN promises 75% market penetration by 2020. That’s why the world’s richest doctor, a biotech billionaire, Dr. Patrick Soon-shiong invested in OptraSCAN recently.”

Company: OptraSCAN, Inc

Contact: Abhi Gholap

Contact Email: [email protected]

Address: 503 Lakeside Drive, Ste 210, Sunnyvale, California, 94085, USA

Phone: 001 408 564 9091

Website: www.optrascan.com

Accelerate Biotechnology

Accelerate Biotechnology

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Batavia Biosciences focuses on accelerating the transition of biopharmaceutical product candidates from discovery to the clinic with improved success and lower cost. The firm is people’s flexible partner to rely on at all stages of biopharmaceutical process development. Menzo Havenga outlines the biopharmaceutical sector, and describes the services that the company offers.

Batavia employs state-of-theart laboratory infrastructure both in Netherlands (Leiden) and USA (Boston) and is well equipped to develop any biopharmaceutical, be it an antibody, recombinant protein or vaccine from early discovery all the way through to clinical manufacturing. Batavia is proud to have assembled a world class R&D organization (over 100 FTE) that knows the challenges associated with biopharmaceutical product development, which it leverages to provide solutions to its sponsors. Next to its capabilities and knowhow Batavia also develops a range of unique tools and technologies that facilitate the development and manufacturing of biopharmaceuticals at reduced cost and accelerated timelines.

The market for biopharmaceuticals, i.e., medicines made via biotechnology, has exploded over the last two decades with current annual sales of about 125 billion USD for recombinant proteins and antibodies and approximately 30 billion USD for vaccines. These medicines have a massive impact on human health, providing life saving and improving treatments for diseases ranging from cancer, haemophilia, diabetes to infectious disease. Examples of block buster products (sales over 1 billion USD annual) include erythropoietin (treatment anemia; 10 billion USD), insulin (treatment diabetes; 10 billion USD), remicade (treatment arthritis, 5 billion USD), Prevnar, (prevention diphtheria 2 billion USD), and gardasil (prevention cervical cancer; 2 billion USD) to name but a few.

The enormous sales success and societal impact of these medicines fuel the research and development to discover novel products and to date annually 65 billion USD is globally spent on the development of new and improved versions of biopharmaceuticals. Based on the number of novel compounds in development, the USA represents by far the most active market (±4000 compounds), followed by Europe (±2000 compounds), Japan (±500 compounds) with another ±3000 compounds for the rest of the world.

From the annual 65 billion USD flowing into R&D, by far the biggest portion (60 billion USD) is consumed by clinical trials. Here, regulations stipulate that the safety and efficacy of new biopharmaceuticals must be thoroughly investigated in controlled human clinical studies before market authorization can be obtained. Clinical testing is performed in three stages whereby the candidate biopharmaceutical product is first tested for safety (phase 1; tens to hundreds of individuals), followed by testing for efficacy (phase 2, hundreds to thousands of individuals), and finally for combined safety & efficacy in large patient cohorts (phase 3; many thousands of patients). The remaining annual R&D spend of about 5 billion USD is to develop the manufacturing process for these novel biopharmaceuticals, such that they can be produced to the highquality standards demanded but also at an affordable price. It is in this field that Batavia Biosciences is active, offering its capabilities, knowhow and experience to biotech companies, internationally operating large pharma and not for profit organizations including academia, government philanthropic and charitable organizations.

Menzo starts off by telling us how it feels to have been selected as CEO of the Year 2017 in Netherlands, and describes his responsibilities as CEO. He is quick to praise his staff and the teamwork which leads to his, and therefore the company’s ultimate success.

“Honestly, I am proud to have been selected CEO of the year 2017 in the Netherlands as it reflects on Batavia’s success. Clearly, the success of Batavia can only be achieved by working hard together and therefore I see the award as an external token of appreciation for the work done by all Batavia employees.”

Batavia Biosciences is managed by the Executive Management team consisting of Menzo and his business partner Chris Yallop (COO & CSO). His responsibilities as CEO are grouped in five distinct areas, i.e., (i) shareholders communication, (ii) company financing, (iii) merger & acquisition, (iv) public relations and public affairs, and (v) ambassador in business acquisition. Belowis n a brief description of the tasks that are part of these responsibility areas. He refers to his leadership style and responsibilities, and what he does to get the best out of his staff.

“In my role as CEO I am responsible for delivering the financial year-end report, as well as delivering next year’s company budget for approval by the shareholders. Part of that process involves the development and communication about the companies, short, mid, and long-term strategy. As technical innovation development is also an integral part of the company’s revenue strategy this area is also under the CEO responsibility. Working closely with clients and colleagues, I maintain active and close contact with multiple financial institutions to enter into debt financing agreements (and reporting thereof), which is one of the most important financial instruments used to date to support company growth.

“Additionally, travelling across the globe, I scout the world for new technologies. Based on their uniqueness, level of development (market readiness) and technological promise I enter into technology evaluation, license option- or straight license agreements in order to add the most exciting novel innovations to the portfolio of Batavia. Naturally, I scout also for organizations that could further propel Batavia company growth beyond the long-term organic company growth model.”

A versatile and adaptable CEO, Menzo also participates in a number of committees, varying from the clinical development board, scientific review board, and the entrepreneur board in order to maintain and expend his network and for business intelligence purposes. He presents the company in business conferences and in the (international) scientific and entrepreneurial society.

“As an ambassador in acquisition, I am mostly involved in maintaining the excellent relationship the company has with its many clients as well as being a source for M&S commercial lead development.”
Following on from discussing his leadership style, Menzo goes into further detail about how he manages his staff, and what key principles he adheres to when creating a thriving and relaxed, but also professional working environment.

“With every project successfully completed Batavia staff become more valuable and as such the company puts an effort to create for its employees a professional, exciting, fun, and challenging environment in which people can decide to further develop themselves at their own pace. Batavia is proud on its extremely low personnel turn over (<2%) and has in place a number of instruments to retain talent. These instruments naturally include a competitive remuneration system.

“The key principles in managing our staff are based on a win-win system. To explain: every job profile at Batavia is build-up by a specific set of core competences required to execute that specific job. The core competences are further defined being either skill competences (accuracy, independent working, etc) or leadership competences (coaching, self-awareness, etc). The yearly evaluation cycle includes a detailed review of every skill-leadership competence in relation to the job profile and hence results in a detailed and transparent picture on job aspects well mastered or job areas that could need improvement. An integral part of the yearly evaluation cycle is to also mutually set goals for the next year that can include training on for instance core competences that need improvement. This process ensures that employees learn about their job-related strengths and weaknesses and have the opportunity to improve upon them, which in turn makes the company stronger. A win-win situation is hence created.

“Essentially, my leadership style can be typified as transparent and no-nonsense with an absolute believe in creating long term relationships by creating win-win opportunities, be it with external clients, vendors, internal resources and other stake holders.”

With this in mind, Menzo comments on whether he believes his leadership style works, and how staff have reacted to his leadership, mentioning the happy and honest relationship amongst peers. Menzo sees his staff as
vital to his success and as coworkers, embedded four keywords into the culture of company; Drive, Integrity, Passion and Honesty.

“Crucially, the projects that Batavia engages in mostly involves the development of effective counter measures or preventive medicines for global health such as low-cost polio vaccine development, HIV vaccine development, or R&D on malaria or tuberculosis vaccines. Working on these types of projects attracts intrinsically motivated R&D staff, always willing to put in an extra effort as they are well aware of the daily death toll taken by these pathogens. It is therefore that Batavia management sometimes needs to protect its employees from structurally working late rather than having to motivate its employees to put in an extra effort. Indeed, one will often find that the lights at Batavia are still on way past office hours.

“Subsequently, the culture in the company is adhering to the so-called SMART (Specific-Measured-Acceptable Reasonable-Timed) principle regarding communication. This culture has been introduced as the market Batavia operates in is highly regulated given the fact that novel medicines need strict testing before they can be used in man. For example, documentation, testing, use of raw materials and infrastructure regulations are all scrutinized on a daily basis and anchored in work instructions and employee training.”

Ultimately, Menzo is keen to sign off by talking about his overall aim in charge of Batavia, it is clear that the founders of Batavia Biosciences, using debt financing and re-investment of all surplus cash from operations, have brought the company to a promising position given the restrictions such instruments have. The next stage is to attract external capital to allow the company to further accelerate its growth. With the ambition to become a top-100 CDMO by 2025 and earning gross revenues in excess of 50 million Euros, such growth capital is definitely needed.

“Lastly, I build Batavia Biosciences with the aim to bring new medicines quicker to the patients and at affordable pricing. My motivation stems from the firm believe that in our world all who suffer from disease should have access to medicines regardless of where they live. In addition, I firmly believe that we should thrive to create a world that develops affordable medicines not only for the many but also for the few. I am proud that at Batavia we work effortlessly day in day out to make these dreams a reality.”

Company: Batavia Biosciences

Contact: Menzo Havenga

Contact Email: m.havenga@ bataviabiosciences.com

Address: Bioscience Park Leiden Zernikedreef 16 Leiden, 2333CL, Netherlands

Phone: 0 88 99 50 600

Website: www.bataviabiosciences.com

Torbjörn Sjöström: CEO of Novus

Torbjörn Sjöström: CEO of Novus

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Novus is a market research and analysis company providing relevant knowledge and an understanding of why it is the way it is. We spoke to Torbjörn Sjöström as we aim to find out about the success of the company.

Novus is one of the best known market research companies in Sweden. The company operates within the Nordics region, with its customers ranging from private corporations to NGO and political parties. A versatile firm, the team provides all sorts of research from traditional qualitative and quantitative research to modern methods. Torbjörn alludes to the success of the company and explains what he believes to be integral.

“A key aspect of the firm’s success is that the focus is not on the methodology but on the output, that the research is providing a direct operational value to the client. We give an answer to what the opinion is in a certain question, and have an understanding of why the opinion is the way it is, as well as possessing the ability to give tools to clients on how to change this to create a better value for the customer.”

Being head of a successful company, Torbjörn tells us about his leadership style and describes his responsibilities as CEO. He mentions leading by example, hoping that staff will follow, and comments on that the fact that he has an open management style, allowing mistakes from employees.

“When being CEO, I try to lead by being a good example, but at the same time I focus on finding good employees and delegate as much as possible on the day to day work to my management team. The long term strategies are easy to miss when you are busy taking care of the day to day emergencies. In other words, try to minimize the day to day emergencies you have more time to look at the bigger picture. It took a couple of years to get this ball rolling, you have to keep focus on the long run and not give up every time you fail in the smaller things. But when you build a team that is based on trust and the roles are clear you get a bigger chance to not get stuck. You are allowed to make mistakes.

“Essentially, I do not follow any management styles, I more keep applying my acquired knowledge about psychology, the drivers, and also try to give the right amount of push to get people to go in the right direction. But it may be a combination of guilt and praise.”

Freedom is a common theme within Novus, as Torbjörn keeps referring us back to the freedom that staff have. He is keen to highlight that he takes responsibility for what services the company offers, and also protects his team when he has been criticised.

“Freedom under responsibility. You do your best and you get every support from the organisation. You are allowed to fail, if you try. The team is everything, you cannot do it best alone. I am protecting my company and team. I take responsibility for the things we do and I am the one fighting if we get criticised. However, at the same time I expect everyone to do their best.

“Moreover, our clients expect us to provide knowledge. Our core business is to provide the correct answer to every question, and an explanation to why that is the answer. We use our tools and skill as professional researchers. In that sense, it is very important to do a good job. But it is also important to know that you are not sacrificed if we get criticised. You cannot do a good job as a researcher if you are afraid to be criticised.”

Lastly, in his concluding comments, Torbjörn predicts what the future holds for both himself and Novus. He is excited about the company going forward, and he believes the research that the company does will become vital and integral to not just the success of Novus but also to its clients and partners that it deals with on a constant basis.

“Ultimately, we are making knowledge great again. In a fast paced digital world, our research will be even more valuable than ever. You cannot afford to guess. Also in this digital world, the collective knowledge is often the truth, not the hard facts. If people think the housing prices will go down it will go down. Novus core business is providing the collective knowledge. And the winner in any industry is the one understanding the collective knowledge.”

Contact: Torbjörn Sjöström

Contact Email: [email protected]

Address: Novus Group International AB, Saltmätargatan 7, Stockholm, 113 59, Sweeden

Phone: 046 8535 25820

Website: www.novus.se

Denver Intermodal Xpress: Driven to Success

Denver Intermodal Xpress: Driven to Success

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Denver Intermodal Xpress (DIX) is a premiere Intermodal transportation company. Services include Intermodal drayage, bonded warehousing, container freight station, steamship container depot, flatbed and long haul services, hot shot delivery service.

Established in 1991 to provide intermodal service in the Denver region, DIX has since blossomed into the largest Rocky Mountain Intermodal service provider and for 25 years has been committed to safe business practices. Over the years the firm has partnered with some of the top safety experts in the nation including SmartDrive, DriveCam, Smith System and it has also been a recent recipient of the Pinnacol Assurance Circle of Safety award.

Since inception DIX has expanded by adding a container depot, warehouses, a container freight station (CFS), 3 additional yards for parking/storage, flatbed service, refer service, lift gate straight trucks, a long haul division and air freight service. The firm’s main warehouse has rail siding, dock doors and drive in doors to facilitate the large volume of trans loading it undertakes. When it comes to transportation and warehousing services in this region, one call is all clients need to make.

The firm is very proud of its experienced staff and believe in providing a quality work environment and equipping our people with the best tools needed to provide clients with the finest service possible. As such, the firm’s turnover rate is very low, largely due to the care and support that DIXs gives to its people. Each individual is treated with respect and empowered and trusted to make decisions so they really do have the ability to make a difference. The firm’s approach is always open minded to best service its clients’ needs and solve any problems that arise.

Currently, DIX services the 48 contiguous states with ITS over the road trucking division. The firm is fully staffed with experienced professionals in every area of its operation. The firm’s dedicated team is provided with the finest tools, systems and equipment, in a quality work setting to assist them in providing the excellent service that clients expect and deserve. With its vast fleet, impressive facilities and knowledgeable staff, the firm confidently pledge to provide outstanding service that is second to none.

Looking to the future, DIX pledges to always be a company that is easy to work with and never become bureaucratic or arbitrary in our ways of doing business.

Company: Denver Intermodal Xpress

Contact: Bill Kinney

Address: 10700 East 40th Ave, Denver, Colorado, 80239, USA

Phone: 001 303 371 1500

Email: [email protected]

Uniquely and Exceptionally Experienced Real Estate Fund Manager in Asia

Uniquely and Exceptionally Experienced Real Estate Fund Manager in Asia

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ARA Korea Limited (ARA Korea) is a full-service real estate fund management company based in Seoul, Korea. Anthony Kang, CEO of the Year 2017, provides us with a breakdown of the firm’s products and services, as well as outlining the company’s overall mission and walking us through his path to success as CEO.

Established in 2002 by Macquarie Group of Australia, the company led by Anthony was acquired by ARA Group and was renamed as ARA Korea in 2014. Headquartered in Singapore with offices across 19 cities in seven countries, ARA Group is currently managing multiple private funds and REITs across the Asia Pacific Region, with close to 100 assets and AUM totalling over SG$35 billion (approximately US$25 billion).

Since Anthony took leadership in 2010, ARA Korea has more than tripled its AUM in Korea alone to over KRW1.35 trillion (approximately US$1.2 billion) and is firmly poised for further growth. Already having launched two new REITs in Korea and closed one of the largest commercial real estate transactions in Korea this year, Anthony is still thirsty for more and has set his eyes on the blue ocean sectors in Korea, namely the residential-for-rent sector and outbound investment market, to help him achieve the vision of ARA Korea to become the best-in-class real estate fund management company in Korea. ARA Korea is licensed by the Korean government as a qualified external REITs manager in Korea, and Anthony is currently in the process of also obtaining the Real Estate Fund (REF) management license from the Korean government for the company, in order to secure a stronger and broader foothold in both the private and public real estate markets in Korea. Anthony walks us through his career milestones, touching base on education, and detailing how his career has progressed and led to him becoming CEO.

“Only having had lived in South Korea my entire life, I first moved to the US with my family at the beginning of my teenage years. I went on to study Economics at Columbia University in New York and then moved straight on to get a Juris Doctor degree from Boston College Law School.”

After working as an associate attorney with a prestigious law firm in Boston for a few years, wanting to gain more international exposure, Anthony later joined a more global law firm and moved to Hong Kong, where he continued to focus on corporate and finance matters but with more cross-border flavours.

Anthony recalls “It is there where I first worked on a real estate deal and my interest in the sector sparked. Over the following several years, I started focusing almost exclusively on real estate deals and clients. Gradually, I became more immersed and intrigued by the industry and eventually decided to quit law and pursue a new career on the business side.”

Moving into further education with a high level of ambition, Anthony paused his successful legal career and pursued a Master’s degree in Real Estate and Urban Development at Harvard University. It was there where he gained more invaluable insights and networks within the real estate industry. Anthony explains what he went on to do after Harvard, detailing how he became CEO of ARA Korea.

“Upon graduating from Harvard, I kicked off my new career on the business side with Lehman Brothers in the Global Real Estate Group in Tokyo and later moved to Merrill Lynch in Hong Kong to work in their Global Principal Investment Division.

“It was in 2008 when I moved back to Korea to join the platform which I lead today. Back then it was a subsidiary of Macquarie Group, which was later acquired by ARA Group in 2014 and evolved into the current form it is in today. I was named CEO of the company in 2010 and I continue to lead the company today.”

Being the head of a successful business, Anthony carries a lot of responsibilities. He explains his leadership style, mentioning how he has to set out a clear vision for the company, as well as explaining how a CEO and his firm can only be as good as the team behind him.

“As the CEO, I think of myself as the captain on a ship. First, I must set a clear vision for the voyage and the crew. Second, I must carefully plot the chartered course and navigate. Third, I must look out for any unexpected obstacles during the voyage and always be ready to alter the course, speed, and plan, as required to achieve the vision.

“Another big part of my job is to continue to build the best team to achieve the vision in the ever-changing market we operate in today, leading them to remain focused and motivated to achieve their individual goals, as well as the collective vision of the company. I believe that the fund management business is all about people and a fund management firm can only be as good as its people.”

Recognizing the importance and value of people within the real estate industry and relevant local markets is a key factor in Anthony’s success. He sees the power that can be derived from employing staff from diverse backgrounds, ideas and strengths, doing his best to guide and support each person to perform at his or her peak.

“As the CEO, I must optimally allocate and coordinate all resources within the firm as effectively and efficiently as possible, to achieve peak performance as one powerful team. 

“When it comes to any given specified job within the company, I encourage and expect each of my crew members to become a specialist and an unparalleled expert in the specified area or job for which he or she is responsible for. Once I have set a prudent high-level risk management and control framework in place, sometimes I just need to get out of everyone’s ways to let them perform at their peak while I focus on leading and orchestrating the team at a holistic level, with due respect and trust.

“Essentially, my relationship with my staff is not necessarily a hierarchical relationship, but rather an inseparable and integral relationship of interdependency, necessity, and harmony, built upon common
inspiration to achieve the collective vision of the company.”

Overall, Anthony is keen to highlight the key attributes which make him an award-winning business leader, alongside building that ‘A’ team and always placing the clients’ interests first. Anthony found his passion in Real Estate and this is a key factor as his passion is ingrained in the ethos of the company. He signs off by explaining what advice he would give to anyone else seeking a successful career, again highlighting how important it is.

“Chance of leading a successful career and more importantly a happy life will be much higher if you can first find what makes your heart beat in the morning and simply pursue it. Because you will be doing what you love, joy and determination will follow only naturally.

“Ultimately, I would tell them to figure out what they really want to do with their lives and once figured out, pursue with uncompromised determination and persistence and never give up. If you are like me and most of the people in this world, you will certainly have downfalls and failures along the way. However, I have learned that often what differentiates the last man standing from the rest of the crowd is not all about how smart or capable you are but simply about how determined and persistent you were. In sum, never give up (and don’t forget to enjoy the journey and celebrate success along the way).”

Company: ARA Korea Limited

Contact: Anthony Kang

Email: [email protected]

Address: 20F Two IFC, 10, Gukjegeymyungro, Yeongdeunpogu, Seoul, 7326, Republic of Korea

Phone: 82 2 6137 3700