Probe Group company

Mike Banbrook

Most Influential CEO 2024 - New Zealand (AI CX Solutions)
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<p>Convai is the leader in natural language call routing, driven by the most advanced AI-powered speech recognition technology: Oration. With over 20 years of caller experience, Convai enables contact centres to create exceptional customer experiences through their easy-to-implement, low-cost cloud-based contact centre plugin.<br /> “By leveraging advanced AI-powered speech recognition, we’ve created a solution that simplifies call handling and enhances service quality. Our goal at Convai is to make every caller interaction meaningful and efficient, and Oration is a testament to that commitment” explains Dr Mike Banbrook, Chief Executive Officer of Convai, a Probe Group company.</p>