The recent leap in artificial intelligence has revealed that in addition to the software being able to carry out tasks for the human workforce and interpreting complex scenes in straightforward sentences, they can also oversee tasks by other machines. Robotic process automation (RPA), for instance, can process transactions, crunch data, and communicate with other systems to ensure processes are carried out efficiently and quickly. With the availability of machines that go beyond RPA, businesses can automate the operation of their entire IT stack.
This self-healing/self-learning software can perform 90% of IT tasks, relieving your IT staff to focus on technological and innovation progress. Implementing RPA can challenge CEOs to transform their business paradigm into one that influences high performance, productivity, and efficiency. However, most CEOs are concerned that adapting to this technology could disrupt the workplace.
In actuality, adapting RPA doesn’t eliminate positions; it frees up resources, streamlines processes, and takes over mundane tasks to relocate human capital where it’s needed most – helping your business grow. Most markets are yet to realize the benefits of smart automation, but the premise behind RPA can do a lot more for companies than most CEOs recognize.
RPA has a multi-faceted benefit on customer experience. In addition to speeding up processing times, reducing communication errors, and ensuring accurate data collection, it can administer the kind of customer support consumers expect. For instance, NICE offers contact center software that helps address the needs of modern consumers to develop a personalized customer experience.
Companies need to have systems that help enhance customer service efficiency. RPA can streamline customer support processes significantly as it is designed to adapt to and learn from repetitive tasks.
Whether you own a small business or a well-established company, employee onboarding is integral to your organization. HR Directors often have a hard time managing and organizing onboarding documents.
RPA can help make the process more timely and foster consistent communication with employees, freeing your HR Director to focus on staff recruitment, overseeing employee programs, etc. RPA ultimately creates a more fulfilling work output from HR Directors and a satisfying employee experience.
Many companies leave a substantial amount of money on the table in collections every year since they cannot keep up with the follow-up. Utilizing RPA frees up time by taking over the follow-up process and helps catch never invoiced items and recover millions in uncollected money.
RPA technology can take over the tedious task of processing returns. By enhancing the processing time of returns with RPA, your team gets more time to offer the right solution, increasing customer satisfaction. However, if you want to automate both processes, RPA is capable of processing returns while simultaneously offering new product or service suggestions.
If your sales team takes a lot of time putting in new orders, you’ll end up selling a lot less. Deploying RPA can help run accuracy checks on new sales orders, therefore simplifying the whole process for your sales teams.
This way, they can enter new orders in a few clicks rather than filling out multiple forms. Plus, RPA helps keep track of all sales by storing and reporting all orders entered by sending a summary email to your sales director at the end of each day.
Legacy systems can often complicate data collection for companies. Implementing RPA can significantly simplify this process for your accounting team. Eradicating the need to aggregate and extract all the data gives your team more time to focus on putting together your R2R and analyzing the results.
According to The Economist, 70% of CEOs confirm that RPA and AI are essential to meeting strategic objectives. Once more business leaders realize the benefits of automation, several businesses will be eager to adopt RPA. If you don’t deploy RPA in your company, your competitors will, and then no marketing strategy or acquisition will help you catch up to them.