CEO MONTHLY / ISSUE 12 2023 21 Mar22259 Managing the Managers of Italy’s Mobility Solutions LP RENT possesses a keen focus on optimising business process throughout the automotive industry, providing cutting-edge rental solutions that are designed to appease customers of any burden and leave them satisfied with the stellar service that they receive. Mobility Solution Rental Agency CEO of the Year 2023 - Southern Italy awardee Luigi Maria Puca is at the heart of this success, leading the company’s vision, overseeing operations, and ensuring that the business’ core values of quality, innovation, and excellent customer service are upheld every day. We have the pleasure of speaking with Luigi, who provides further insight into the successful leadership methods that have led to him winning this award. LP RENT’s speciality is providing clients with longterm car, motorcycle, and commercial vehicle rentals, servicing those across small, medium, and large enterprises, as well as sole proprietors, freelancers, and other such individuals, in the cities of Naples, Rome, Bari, Florence, and Milan. The system implemented by the team sees six national vendors come together with one singular objective: to study dedicated solutions that satisfy real customer needs. Numbers speak for themselves, and with more than 2000 clients and 3000 vehicles rented, the company has established itself as an industry frontrunner. The key strengths of LP RENT can be found not only in its plethora of processes and solutions, but also in the distinctive quality of its service, which serves as the iron will uniting the team and driving success. Spearheading all of this, Luigi Maria Puca has honed his leadership style over many years, today adopting a collaborative and teamoriented ethos in his role as CEO. Having been inspired by leaders who cherish innovation and continuous training, Luigi’s experiences have led him to see these traits as being fundamental in promoting long-term growth and success. Over the years, Luigi has adapted his approach from directly solving problems to embracing a methodical analysis of procedures that is aimed at effectively resolving such issues, and then following this up by sharing the acquired information and measuring the effectiveness of said procedures. As Luigi explains, “I believe that the secret to the proper functioning of a business lies in the sharing of RIGHT and CORRECT information.” With this quality to boot, Luigi has taken the business from strength-to-strength in his more than four years in the role. Under Luigi’s tutelage, LP RENT has been able to successfully differentiate itself from the competition, offering a personalised approach, and an ability to manage fleets as effectively and efficiently as possible, ultimately optimising the business’ processes. Through these unique abilities, the company has been able to best respond to the sector’s mobility needs, as well as offer exceptional services such as replacement vehicles for workshops and short-term rental points for dealerships, making the business the ultimate all-in-one solution for mobility solutions. All of this success stems from the company’s expert team of staff, who are “essential to our success”, says Luigi. To this end, the business returns the favour by providing its employees a culture that celebrates training and collaboration. As CEO, Luigi takes the helm in maintaining this culture, not only promoting employee training but nurturing a working environment that is positive and productive. Luigi is a firm believer that a workforce should be created rather than sought, and this is particularly true among the younger generations just starting out in their careers. Within his position as CEO, Luigi has had to manage an array of challenges thanks to the ever-evolving nature of the industry. More recently, this has included adapting to legislation and managing the shift in production from combustion engine to electric vehicles. Challenges have also risen in the areas of market strategy and continuing to uphold high service standards, but these are swiftly managed by Luigi and the team thanks to a customer-centred philosophy, which serves to guide the business through every decision and its wider strategy. As for the future of LP RENT, plans are in place to launch new rental marketing methods, with the end goal of continuing to expand solutions so that customer needs are consistently exceeded. Ideas about various collaborations are also being entertained, particularly in the case of outlier clients, who need responding to and managing in different ways. Regrading Luigi specifically, he plans to grow the business, but in a sustainable way that will guarantee the customer is always at the centre. With this unbridled commitment to great service and excellent solutions across the board, Luigi has established himself as more than worthy of this award. Contact: Luigi Maria Puca Company: LP RENT Web Address: https://www.lprent.it Oct23432
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