CEO Monthly Issue 9 2018

12 CEO MONTHLY / ISSUE 9 2018 , Simon Driscoll Consultancy is a Certified Salesforce Partner established to ensure its customers maximise their Salesforce return on investment. Simon Driscoll was recently selected as Leading Sales Consultancy 2018 in CEOMonthly’s CEO of the Year 2018 awards. Following the win, we caught up with Simon to discover more about his innovative ways that have seen himachieve exceptional heights in such a short period of time. Going the Extra Mile Since its inception, Simon Driscoll Consultancy have established themselves as a leading Certified Salesforce Partner, capable of ensuring its customers maximise their Salesforce return on investment. The firm’s four key areas of focus are; Admin Support, Change Management, Strategy and Training. Beginning the interview, we ask Simon to describe his responsibilities as CEO, as well going into detail about his leadership style. “The vision for the business formation was simple, I am passionate about making a positive difference for our customers. Our goal is to ensure that we make that positive financial impact for our clients now and in the future. I am so proud of our business and excited about the future cause we have a fantastic team who are as equally passionate about our customers. “Overall, my responsibility is to keep the company moving forward. “To be more specific though, from a staff perspective my responsibility is to create a great company to work for, a place where people are excited to come to work. I am building a company based on sharing ideas and collaborating as every person matters to building our success. At Simon Driscoll Consultancy, everyone is encouraged to share their own thoughts and ideas. I love my team, they are 100% focused on our success. “From the customer’s perspective I am responsible for leading a business that customers want to do business with, a place that it is easy to do business with and one that can see things from the customer’s perspective. We are not just about figures and revenue, but about ensuring that our customers are growing and that the relationship with us is mutually beneficial. “I have an open, honest and direct leadership style that is open to new ideas, flexible in outlook and willing to have perceptions and opinions challenged. I’m open to being challenged, as I have brought on exceptional talent who enhance our ideas. I’m approachable and willing to change for the benefit of my business and my team.” Speaking of team, Simon Driscoll Consultancy has an open and honest culture with everyone having a role to play in the company’s success. When discussing the culture within the firm, Simon is keen to highlight the strong communication between everyone within the company. “At Simon Driscoll Consultancy, we have a good communication 1908CE05 plan and open office policy. As a company with staff working from various locations, we need to put the effort in to ensure that everyone is informed and feels included. We have off-site days, internal email channels, regular team nights out and we utilise the Salesforce platform’s chatter function. “One example of what we do is a weekly chatter session, ‘ It’s Been A Good Week ’, where staff members post an achievement from the past week. This can be a professional or personal success so that we get to know each other better. We are a family, and care about our customers and each other.” When discussing his own success, Simon points out the key attributes that he believes have helped over the years to shape his own success. “The main thing I see as contributing to ongoing success, is listening - to the team, to customers, taking feedback on board, and then converting that into action. For example, our customer feedback indicated that our online support portal wasn’t effective, so we recently launched a brand new portal addressing all of the raised concerns and meeting the customer needs better. “Also, I think that having a vision, putting in a lot of hard work