As Covet & Mane expands the operations for its leading Beauty Brand, VIPdesk is supporting the company with elevated customer service via a dedicated team of Brand Ambassadors. VIPdesk is continuing its rapid growth pace by adding yet another premium brand to its mix of customer service focused clients. As a major provider of BPO solutions to the Beauty Industry, VIPdesk is proud to add Covet & Mane to its portfolio of iconic, industry defining brands. Sally Hurley – CEO of VIPdesk commented on the new partnership: “As a CEO of a women owned and led company, I applaud Dafina for what she has created with Covet & Mane! The customers and stylists of this most beautiful brand deserves only the best service, and we are honored to implement a service solution which will allow Covet & Mane to continue its fast growth and excellent reputation while offering an elevated service experience.” Founded in 2019 by CEO Dafina Smith, Covet & Mane disrupted the industry from its inception with the world’s first line of customizable hand-tied hair extensions giving stylists unparalleled control over color and texture. VIPdesk and Covet & Mane are working closely together to deliver an elevated, authentic, and efficient customer service experience. Dafina Smith – CEO of Covet & Mane expressed her excitement about the new partnership: “At Covet & Mane, we’re dedicated to providing unparalleled customer support to our stylists. I’m so excited to expand our Client Success team and partner with a best-in-class agency that’s committed to offering our stylists personal touch connections. We look forward to continuing to serve our mission of offering luxury hair extensions to leading salons and stylists through our partnership with VIPdesk” VIPdesk delivers elevated and authentic outsourced customer experiences for brands who truly care about providing the highest standards of customer service. The company’s unique remote customer service model has allowed the company to flourish with four placements on the Inc. 5000 List of America’s fastest growing companies. With employees in 40+ US States, Europe, and Asia, VIPdesk offers elevated services to customers around the world. With its latest AI-driven Quality and Conversational Insights solution, VIPdesk allows brands to reduce lowvalue interactions while gaining a vast amount of valuable insights about their customer’s sentiment about the brand experience. VIPdesk’s elevated Customer Service approach has delighted millions of customers producing measurable ROI for its clients. VIPdesk is one of only a few B-Corp BPOs in the world, operating with inclusive, equitable and sustainable business practices. As a certified B-Corp, VIPdesk enthusiastically embraces the philosophies of this purpose-driven community which works to reduce inequality, contribute to a healthier environment, build stronger communities, and create more high-quality jobs with dignity and purpose. VIPdesk is on a mission to elevate the human experience. We are - More Human. VIPdesk Announces New Partnership with Leading Beauty Brand Covet & Mane Company Promotes Veteran Leaders Randy Larsen and Paul Vredenburg, Current CEO Jim Henderson to Serve as Executive Chairman AssuredPartners, Inc. (“AssuredPartners” or the “Company”) announced that the Company’s Board of Directors has appointed Randy Larsen as Chief Executive Officer and Paul Vredenburg as President and Chief Operating Officer. Their appointments are effective September 1, 2023. Jim Henderson, the current CEO and Chairman of AssuredPartners, will remain active with the Company as he assumes the role of Executive Chairman. Mr. Henderson will also work closely with Mr. Larsen, Mr. Vredenburg, and the rest of the executive team, to help continue to execute on the Company’s longterm strategy. Mr. Henderson commented: “Randy is a proven leader. He has excelled at every level of our organization. From producer and agency leader to Regional President and President of Retail, Randy has been intimately involved in all aspects of our growth strategy since 2012. This experience will serve him well as AssuredPartners continues its record-setting growth with Randy at the helm.” “Paul has been a key contributor to the success of AssuredPartners since the very beginning,” Mr. Henderson continued. “His skills in acquiring and integrating businesses have been, and will continue to be, instrumental to our success. Whether in business development or operations, Paul is always willing to roll up his sleeves, understand the challenge, and lead a team to success. I can’t wait to see his talents and leadership applied in this expanded role.” Aaron Cohen, AssuredPartners Board member and Managing Director at GTCR, shared the following about the transition: “Jim led AssuredPartners from a startup into one of the largest and most respected insurance brokers in the country. We are incredibly grateful for his partnership as CEO over the last 12 years and we look forward to his continued leadership and involvement as Executive Chairman. We are confident that Randy and Paul are the right leaders to succeed Jim and continue the unparalleled growth trajectory at Assured. It was important to the board and Jim that the succession plan focus on leveraging the best and brightest leaders inside the Company. Randy and Paul bring different and complementary skillsets to an already exceptional and wellbalanced group of executives. We are confident that this group will continue to provide our customers best-in-class insurance services.” Randy Larsen added, “I am truly honored to follow in Jim’s footsteps as the CEO of AssuredPartners. Together, we have built an amazing organization, and we will continue our success by supporting our regional and local leaders, helping them execute strategies to grow organically and through acquisition.” Paul Vredenburg commented, “With Jim at the helm, we have created an organization like no other in our industry. I love the people of this Company. I am humbled and excited to assume this new role and to continue working with this group as we grow and evolve AssuredPartners to even greater success.”
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