CEO MONTHLY / ISSUE 10 2023 22 n 2008, Gill Heppell founded PerCurra with the goal of helping people to ‘live their lives, their way’. To this end, the company provides high-quality support services that are tailored to the needs of the client and adaptable to any necessary changes. Its services are primarily for people with specific needs due to physical or learning disabilities, mental health issues, or physical health difficulties. PerCurra’s clients are mainly those who fund their own care or manage budgets provided by the local authority or the NHS. Over the years, Gill has instilled six key core values throughout PerCurra: excellence, innovation, leadership, focus on outcomes, passion, and reliability. By demonstrating these traits, the company delivers the best standard of service possible to its clients. When PerCurra was initially established, Gill took on all responsibilities herself, including care delivery, marketing, accounts, and recruitment. She worked hard to develop all the processes she needed to run a successful business, ‘process mapping’ everything in order to provide clear direction and ensure high standards. As the organisation grew, there was naturally a need to pass on these tasks to others. With care at the heart of the business, Gill has always aimed to hire individuals who demonstrate empathy, respect, and a compassionate nature. After establishing her successful, awardwinning home care business model, Gill took on the challenge of replicating it in order to establish branches across the UK. After researching her options, she decided that franchising was the best way to achieve this goal. In this, Gill began providing opportunities to those with care expertise, management experience, and the right attitude, enabling them to embark on their business journey in the health and social care sector. She adds, “A commitment to provide excellent care and support services is crucial for anyone joining our network.” Having built PerCurra into a successful country-wide franchise, Gill’s role as a leader has understandably evolved. She The Home Care Sector’s Most Influential CEO Headquartered in Nottingham but with branches across the UK, PerCurra is an awardwinning, fast-growing home care brand that delivers an exceptional standard of care to adults in the comfort of their own homes. At the helm of the company is Gill Heppell, Founder and CEO, who is an experienced professional in both nursing and business. For her continued excellence, she has been awarded the title of Most Influential CEO 2023 – UK (Home Care Sector) in the Most Influential CEO Awards. explains, “I believe in giving employees true responsibility and the tools they need to do their job to the best of their ability. A big part of my role now is mentoring and encouraging staff and our branch owners (franchisees) to achieve their vision for their business.” Furthermore, Gill is passionate about ensuring that PerCurra keeps moving and never stagnates. “As a leader, I am very receptive to new ideas from people within our organisation. I love the way our teams are passionate about making life better for our clients and our staff,” she shares. “I am in a constant state of learning – I feel this is not only a healthy attitude but also keeps PerCurra as a key player in the health and social care sector.” Gill has effectively demonstrated her commitment to evolution by achieving her personal goal of transforming PerCurra into a ‘paperless’ business in 2019. Another ambition of hers was to create a mobile app that could be used for staff recruitment, onboarding, supply ordering, and communication amongst staff and head office. With this clear idea in mind, she invested in personally designing and producing the PerCurra smartphone app. In the coming years, Gill plans to incorporate more technologies into her business, including Artificial Intelligence. As a result of her outstanding work, Gill Heppell has been named Most Influential CEO 2023 – UK (Home Care Sector) in the Most Influential CEO Awards. With plans to establish new branches in additional locations across the UK, PerCurra looks towards a bright future, with endless potential for growth. We congratulate Gill on her success in this prestigious awards programme and look forward to seeing what she will accomplish in the years ahead. Contact: Gill Heppell Company: PerCurra Web Address: www.percurra.com Aug23050 I
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