CEO MONTHLY / Global CEO Excellence Awards 2025 15 as technician expertise will be transferred to self-learning machines, significantly decreasing customer engagement and human contact. To successfully adopt advancing technologies whilst maintaining strong customer relationships, businesses must be proactive, innovative, and always client focused. “We already have these tools available,” Jorge informed us, “using them to improve customer communication and transparency in the maintenance reports to all our customers. We strongly believe that AI will not be a killer for the labour force, but a supporting tool to help us be more efficient when doing maintenance – giving us the ability to anticipate and identify any possible failures within the elevators. We are excited about the new technologies, but we will continue to train our teams in elevator maintenance with the highest quality and safety standards to ensure that our elevators are always safe and reliable.” This is precisely the company’s plans moving forward, doing what it does best: providing services at the highest standards of quality and safety to its customers. For AG MELCO, being recognised as the best elevator company in the industry is simply not enough – the company strives to be known for providing the very best services across every industry. Jorge believes that the only way to survive and grow in the current climate is by remaining at the forefront of innovation, quality, and customer excellence – and AG MELCO has the ingredients to do so. 2025 is proving that the team is on the right track, with sales for the first two quarters increased by almost 80% in comparison to the same period of 2024. “This is only possible when you have the best team and the best product,” Jorge said with pride, “and for this, we thank all our customers for depositing their trust in us, because it is for them that we improve every day – to better serve them and be a part of their success. There is no better feeling than when you see a team of almost 3,000 people working with the same objective: to be the best in providing the best services to our customers. This award goes to all my team for their passion and dedication to our customers, every day. I’d like to give a big thanks to all of them!” As for Jorge’s plans for the future, he believes that it is time to retribute what was given to him as he embarked on his professional journey; it is time to pass on his experience to the future leaders of Mitsubishi in the Middle East, and he is incredibly proud to be working alongside a team of motivated and dedicated colleagues – those for whom it is easy to handover the knowledge, motivation, and passion that was once bestowed upon him by his mentors. One of Jorge’s primary priorities is now to prepare his team for the with the expectation that they eventually will go on to do the same for their own teams, planting seeds for a future defined by excellence and collaboration – the enduring legacy of AG MELCO. Contact: Jorge Manuel Ramos Company: AG MELCO LLC Web Address: https://mea.mitsubishielectric. com/en/about/local/ locations/emea_ middleeastafrica008/
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