C- suite Awards 2022 Most Innovative eCommerce CSO 2022: Saheb Sabharwal With an exemplary attitude towards growth, development, and corporate betterment, Cart.com has made itself an e-commerce linchpin in the growing international market. Aiding the changing landscape of digital sales – work that has become especially critical in the face of the pandemic – its team have been striving to shape contemporary e-commerce for the better, supporting its clients, staff, and stakeholders every step of the way. Due to mergers and acquisitions having become such a big part of this climb to the top, CSO Saheb Sabharwal has been a critical part of making this possible. 9Yards IT Technology Pvt. Ltd: Software QA & Development COO of the Year 2022: Praachi Abrol Cart.com
C- suite Awards 2022 Most Trusted CTO in America: Zack Storer
Welcome to the C- suite Awards 2022 CEO Monthly is proud to introduce its inaugural 2022 C-Suite Awards, which was launched to reward the very best C-Suite level professionals from around the world. In today’s competitive economic climate, it is vital for the world’s leading businesses and organisations to be driven by those that have the experience and expertise to launch them to new heights. Moreover, the events of the last couple of years have put today’s business leaders, and their roles, into greater clarity – with the very best finding new ways to overcome the challenges presented by the pandemic. As such, the roles and responsibilities of a C-Suite leader have evolved over the past few years, requiring an extensive skillset alongside a honed dynamism to secure enduring success, whatever the market or industry. Ultimately, a successful business is driven by the C-Suite, lead by example, and guided by well-versed experience. Sofi Bajor, Editor Website: www.ceo-review.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
6. Cart.com: Most Innovative eCommerce CSO 2022: Saheb Sabharwal 10. Health Carousel: Most Trusted CTO in America: Zack Storer 12. Health Carousel: Health Carousel, a Trusted Partner in Healthcare 14. S&P Data Digital: Most Innovative Business Success Strategist 2022 (USA): Lupe Feld 15. KinCare: Healthcare COO of the Year 2022 (Australia): Bernadette Gotch & Business Development Excellence Award 2022 16. Under Armour: Active Wear CISO of the Year 2022: Matthew Dunlop 17. ImmoSky AG: Emerging CTO of the Year 2022 (Central Europe): Marco De Santis 18. 9Yards IT Technology Pvt. Ltd: Software QA & Development COO of the Year 2022: Praachi Abrol 19. Home Credit Vietnam: Most Trusted Financial Services CRO (South East Asia): Fabien Sanchez 20. Most Trusted Automotive CIO 2022: Sri Adusumilli 21. VIZGARD: AI Development CTO of the Year (UK): Marek Szeles Contents
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CEO MONTHLY / C-suite Awards 2022 6 Most Innovative eCommerce CSO 2022: Saheb Sabharwal With an exemplary attitude towards growth, development, and corporate betterment, Cart.com has made itself an e-commerce linchpin in the growing international market. Aiding the changing landscape of digital sales – work that has become especially critical in the face of the pandemic – its team have been striving to shape contemporary e-commerce for the better, supporting its clients, staff, and stakeholders every step of the way. Due to mergers and acquisitions having become such a big part of this climb to the top, CSO Saheb Sabharwal has been a critical part of making this possible. he innovator behind one of the fastest growing ecommerce platforms globally Cart.com allows businesses to rapidly and efficiently scale their online sales, with critical solutions offered all in one place. Nominally, allowing clients to build up trust in its efforts through avenues such as a free software trial before they commit, it allows them to get an in-depth look into its expertise and diligence, with Cart.com showing the world how the democratizing of e-commerce can give brands the same complete digital compatibility as international industry titans. Being the first end-toend ecommerce solution provider, it delivers a fully integrated and seamless experience to its clients. This includes software, services, and infrastructure to help merchants thrive as an online business in a world where one’s digital footprint is more critical to success than ever, and in many cases aiding them to augment their brickand-mortar commerce by securing their online niche. Founded by e-commerce veterans, its leading minds know the struggles that its clients often face when undergoing this process, and consequently Cart.com works hard to mitigate all difficulties and to guide them through the thicket with an expert hand and shrewd eye. Today, Cart.com’s business management solutions include online store software, digital marketing, inventory storage and fulfilment, financial services, customer service capabilities, and unified, multi-platform analytics. Thus, Cart.com enables its customers to get a comprehensive and holistic view of their business’s health across all online platforms upon which they have a presence. By operating in this manner, it has been able to make itself an indispensable partner to clients of all scales and sectors, granting them access to the same digital and physical capabilities as the world’s largest e-commerce specialists. Having raised over $380million in the first 12 months of its fundraising efforts, the Cart.com story is just beginning, emboldened by the exemplary leadership that has built this business up froma healthy foundation of empathy, tenacity, and innovation. As the Chief Strategy Officer of Cart.com, our award winner today, Saheb Sabharwal, has continued to be an invaluable element of the founding leadership team since the launch of the business in Q4 2020. Critically, this co-founder and front-runner leads Cart.com’s Strategy & Operations office, an element of the business that comprises of three separate functions. Firstly, it leads Cart.com’s roadmap and execution around mergers and acquisitions. Secondly, it handles the integration of the operations that the acquired companies have already developed, merging these processes with its own in order to create a result that betters the operations of both teams. And, finally, thirdly; it oversees the strategy and business operations of Cart.com in a broader sense – across all technology and service offerings – in order to ensure that various parts of the business are continually analysed and optimized for the benefit of all stakeholders involved. Mergers and acquisitions have proved a major boon to the Company in the time it has been in operation, and so Saheb Sabharwal and his staff have been incredibly busy, ready at any given moment to rise to the challenges put before them. With five major acquisitions completed over the past 12 months alone, Saheb was tasked to determine which companies to acquire, which capabilities within these companies made them so appealing, the sequence of those acquisitions, and how much money would be funnelled into each opportunity. This, of course, is a position of huge trust, requiring Saheb to oversee deals that amount to several millions worth in value and include a myriad of complex decisions, negotiations, and discussions. Prior to this role, Saheb gained expertise in handling complex roles like this by building up Cart.com’s internal processes. Nominally, his expertise was used in the hyper-scaling of the Company’s fulfilment-asa-service protocols from scratch, which formed the foundation of its now fully operational Supply Chain Network Design; most notably, launching 6 new fulfilment centres across the United States, which were up and running within 8 weeks, and the determination of what software and hardware would be of use at these centres to receive, store, package and ship out customers’ inventory. Mar22547 T
CEO MONTHLY / C-suite Awards 2022 7 This start-up effort involved coordination across different time zones with over 100 stakeholders – lawyers, landlords, utilities, government entities, vendors, trucks, personnel – and their individual wants, needs, and requirements. It is evident that this was a complex operational feat to achieve in a highly compressed timeline, but it was one that Saheb handled with sophistication and efficacy with the goal to make Cart.com an incredible business. Therefore, when it comes to discussions of what about his time as CSO has earned him this award, it is fair to say that every task he has undertaken at Cart.com has been proof of what entitles him to this accreditation. Today, as a result of both organic growth efforts and acquisitions, Cart.com’s fulfilment network benefits from an exemplary, standardised, and streamlined number of internal processes that ensure each fulfilment centre has the people, systems, and technology in place to effectively handle the receiving and shipping of products from all around the world. Saheb has also held P&L responsibility for one of Cart.com’s owned brands, one which doubled in revenue in 2021. Therefore, with every working day that goes by, Saheb has shown his dedication to the success of Cart.com and to everything it stands for. Since the very beginning, the Company has implemented the following values into every aspect of its business model: an obsession with brands (Cart.com’s customers), thinking beyond the box, tenacity, transparent culture, cooperation, and empathy. Always striving to be a better version of himself, Saheb uses the inspiration that his parents lit in him as fuel to continue his own personal career growth. This, of course, only helps Cart.com in the macro scale, as he sees the Company’s success as his own success, excited to be able to chase the ‘American dream’ and apply all he has learned from his personal life and varied experiences ranging from academia to corporate and entrepreneurial positions. Additionally, he has worked in plenty of mentoring, coaching, and teaching roles, finding these immensely rewarding and taking lessons from them in how to empathise with the different
CEO MONTHLY / C-suite Awards 2022 8 needs of different learners. Today, he applies this same sensitivity to drawing out the different needs of different clients, always keeping an open mind to the changing wants and needs of his market segment in order to deliver the services and solutions that will help them thrive in a world that is constantly in flux. Strong leaders, according to Saheb, must always be willing to take calculated risks. Both elements are incredibly important to making business decisions that will take a company into the future, as it is this attitude that secured him recognition as one of the movers and shakers on Forbes’ 30 under 30 list a few years ago. Having learned that he truly enjoys partnering with the best managerial teams and applying his passion for strong working cultures, continued mentorship, and business operations, Saheb can’t wait to see where he and the leadership team can take Cart.com and its clients in the future. After all, if a client can expect anything from this Company, they can expect to encounter people who have learned well from Saheb and other fellow leaders in terms of their commitment to the future. Moreover, onlookers can trust that Saheb is a proven professional who has handled the Strategy & Operations for Cart.com to great effect, benefitting each stakeholder in the process in order to make the international corporate landscape all the better. This notion is exemplified with each acquisition, where Cart.com realises that it is essentially embracing a whole new culture into itself. This means that the team has had to develop processes that allow it to embrace these things with efficacy, not stomping out the individuality that the acquired companies have developed whilst also not compromising on the standardized, streamlined processes that have made Cart.com the expert company it is. Therefore, Saheb sees acquisitions and the subsequent mergers as a complex puzzle; each piece must find its corresponding piece in order to make a bigger picture that allows for mutual success. Looking back at the past 12 months, after executing on the plan built in collaboration with the various departments at Cart.com, the company can proudly say that the acquisitions have created tremendous value, and that the team has given the wider company an exemplary chance to grow its efforts. Crucially, as a direct result, Cart.com’s clients have benefitted from an end-toend offering, and the flywheel has been able to continue turning at a rapid pace. The Strategy & Operations team operates with tremendous structure and transparency, and grants all stakeholders a comprehensive understanding of what makes its processes work; nominally, the team will take everyone involved through the steps of its mergers and acquisitions processes in as much detail as they require to be able to give them piece of mind, showing them how none of it is left to chance. So how does the team collaborate with the broader organization to determine which capabilities to develop or acquire? To design the strategic roadmap, Saheb pushes his team to build a “mosaic” by drawing insights from hundreds of places and people, putting value on each interaction, and following a ‘no stone unturned’ principle in order to build its cases. Thusly, his team has developed unique and highly data-driven ways of working from this detail-oriented approach, pushing hard to ensure Cart.com can enable brands to sell more in more places across the internet and expand their client base, all the while remaining critical about its own strengths and weaknesses. This attitude allows it to take on the criticisms and comments of all stakeholders with grace and sophistication, using this feedback to improve on a continuous basis. Therefore, Cart.com makes itself a darling of its industry, and a heavily competitive element of its market segment, as it can always keep up with what the professionals within it need. Currently in the midst of responding to the recent influx of new e-commerce businesses due to Covid-19 shutting down many brick and mortar stores – either temporarily or for good – it has been busier than ever with helping its professionals attain growth across all market channels. The world is also seeing a Direct-toConsumer revolution like never before, as evidenced by the rise of brands such as Warby Parker, Dollar Shave Club, and more, with a record number of these businesses selling through online channels and other digital marketing strategies. With an unprecedented growth for e-commerce that is showing no signs of slowing, Cart.com aims to simplify what it takes for brands to simultaneously grow while navigating an ever-changing landscape. It is aware that for some people, lack of technological knowhow could be a roadblock to getting into e-commerce, and it wishes to help these professionals adapt so that their exemplary products aren’t lost as a result. Brands of today need to be multichannel, i.e., sell on as many sales channels as possible; there’s no other way around it. But these brands don’t need to panic. Indeed, they can simply put this work in Cart.com’s expert hands and refocus their concentration on the business goals that truly matter to them, letting Cart.com do what it does best in order to manage their online digital footprint in a way that combines complex decision-making such as inventory synching and unified pricing strategies. Saheb would like to extend his heartfelt thanks to his entire family who have always shown their unwavering support for all his entrepreneurial endeavours. In addition, a huge shout-out goes out to the mentors who have helped him and the rest of Cart.com learn to execute with such efficiency, as well as the investors and Cart.com Board members who truly believe in the vision. He is also extremely appreciative of his entire Senior Leadership Team who are much more deserving of accolades, and their respective teams who continue to go the extra mile to effectively crosscollaborate with Saheb’s team. He would also like to extend a special thanks to his own staff, who he
CEO MONTHLY / C-suite Awards 2022 9 attributes this award to as a reflection of their hard work; he feels fortunate to have them alongside him every day and remains fully committed to their success. Having built a team that is consistently learning and growing, Saheb blocks off time every other week to have one-on-ones with members of his team and get an idea of how they are doing on an inter-personal level. Critically, this ensures that he can keep a beat on where his staff stand in both personal and professional growth, and that he can find ways to help them achieve their goals in an informal, friendly, and empathic environment where they feel secure and supported. This human-centric style of management, the team’s comprehensive approach to its work, and the Company’s dedication to rising to all challenges, has benefitted it hugely. The hyper-growth Cart.com has experienced since its inception 18 months ago, scaling past $3 billion in gross merchandise volume has meant it has been able to grow from a handful of employees to over 1,400 all over the world, keeping its processes and procedures aligned in the same direction so that everyone is on the same page. In addition, in order to create an environment of extreme transparency, the Company uses more tactical approaches such as an all-hands Zoom meeting every other week to talk about key business updates and ensure that everyone is kept informed, while concurrently relying on solutions such as Slack for inter-team and companywide communication. Saheb’s micro-strategies, detailed worksheets, timelines, and deliverables have kept him at the fore of all of this as he continues to foster personal and professional development within his team. Nominally, both to Saheb and Cart.com in the macro scale, there is a shared belief that ‘we are in this together and we will win together’, making its mission of enabling convenient e-commerce one that each employee can take personal pride in, with one of the recent successes the Company celebrated being its expansion into Europe. As it moves further into 2022, Cart.com will continue to push the successful scaling of its business as a priority, strategically adding new capabilities to its ever-growing platform and building the modern e-commerce stage into the best landscape it can be. Company: Cart.com Contact: Saheb Sabharwal Website: Cart.com
CEO MONTHLY / C-suite Awards 2022 10 Most Trusted CTO in America: Zack Storer Trust is the foundation of building incredible companies, and Zack Storer strives to live the word everywhere he leads. It is essential for modern boards to incorporate trusted technology innovators to help them navigate the ever-changing landscape of opportunities and there is no trait more important in an executive leader as they guide and build the future of a company. Having transformed digital cultures at iconic and trusted brands including The Kroger Co. (NYSE: KR), News Corp (NYSE: NWSA), Bowery Farming, and Grainger (NYSE: GWW), it’s no surprise that innovation and great digital cultures thrive wherever Mr. Storer is advising or leading. ack has always been a curious lover of engineering and technology. He grew up outside Detroit, Michigan, where his great-grandfather owned a scrapyard with hundreds of vintage cars being parted out for repairs. As a child, he spent countless hours learning how electronics worked by dismantling toys so he could automate or build something new with the parts. This curiosity became both the foundation of a lifetime of learning and a key component of trust building. Still today, he regularly seeks to understand ‘the why’ first and dig deeper before judging things at face value. Helping people in their lives and long-term careers has fueled this investor, board member, and technology leader from a very young age. In 2021, Zack joined the fast-growing Cincinnatibased startup Health Carousel, where he now leads both technology and product to help millions of Americans live better lives through the company’s healthcare workforce enablement. One of the reasons Zack who has led at some of the most impressive companies and diverse industries across the globe accepted the position was because there was an opportunity to make a difference in the lives of the healthcare workers, who live in service of helping others. “The pandemic has taken an incredible toll on our country’s healthcare professionals, and I am personally grateful for the caregivers who have helped me and my family over the years,” said Zack when asked about why he is personally investing in the space. Given that healthcare needs in the US are set to grow under increasingly high demand over the next two decades, it is no surprise that he decided to branch out and learn a new industry. Although new to healthcare, Zack has been leading technology innovation and digital strategy for over 25 years. Throughout his career, there has been one singular constant: he has worked tirelessly to scale valuable solutions that transform industries by growing and supporting incredible teammates. We heard this from not only Zack himself but the many leaders he has worked alongside or had a hand in developing over decades. It is for this reason why Zack was selected as the Most Trusted CTO in America. “When motivating change across the organization, Zack focuses on people first. We were so lucky to have his guidance at an inflection point riddled with complexity (pandemic, rapid growth, attrition). Zack’s tenure as CTO of Bowery cultivated a welcoming, honest culture necessary for innovation,” said Noah Shpak, a machine learning engineer now at Twitter. This relentless learning machine helped grow careers and fostered a legacy of former associates now thriving at some of the most innovative organizations in the world. “As a visionary leader, he transformed Kroger Technology to a superhub where creative minds meet and inspire each other to make something that truly matters to the customers. It was a great privilege to work for him,” said Huiting (Isabel) Milewski, a senior software engineer at Microsoft. Summarizing Zack’s belief in collective mindpower, a headline quote of his reads “Empowering great talent to scale and operate at a speed of trust creates the ecosystem required for game changing innovation” (RelentlessCuriosity.com). Placing trust at the center with innovative strategy is how Zack was able to unlock billions of dollars in growth while leading digital technology at The Kroger Co. (NYSE: KR), and it has also been the fuel behind the successes he has seen in advising and leading completely diverse sectors within companies at every single stage. Zack is both a seasoned P&L business leader and a bleeding-edge technologist, which enables him to build bridges across organizations, boards, and frontline associates. These unique traits have inspired thousands of individuals to unleash growth and technology led scale. Before joining the corporate world, he owned and managed a tech business full-time while simultaneously paying his way through school in the evenings at the University of Cincinnati. Once he landed his first professional job at International Paper (NYSE: IP), he was determined to soak up as much as he could. That included everything from managing servers, mainframes, and advanced networking to reverse Apr22136 Z
CEO MONTHLY / C-suite Awards 2022 11 engineering and hacking custom code that could visually monitor backup systems, which helped eliminate half of the workload from his dreaded third shifts. “Anything I had to do more than twice, I would try to figure out a way to automate so I could focus on more interesting work,” Zack quipped when talking about his belief that working yourself out of a job is one of the best ways to grow. He wasn’t always set on leading in the corporate world and planned to use the time working during those late shifts to complete his degree and dive deeper into as much new technology learning as he could. For Zack, technology had a way of leveling the playing field. He saw it as mechanism to unlock value in the real world. Eventually, he discovered that he received the most enjoyment by helping others succeed. This led him to consciously take on more leadership responsibilities. Fast forward several years, and Mr. Storer was leading at all levels and making measurable impacts across enterprises and industries. He later founded Angel Equity and Sigma 7 Labs to invest in high-growth companies and also started advising juggernaut enterprises in search of lasting material transformation. When asked why Zack is a trusted advisor to startups, Kenny Olsen, CEO of Dart Displays, said, “Zack has been a key investor in Dart, and I have always been able to trust his strategic advice. In particular, he has helped us with key contract negotiations and with determining how best to sync up with strategic partners.” Gary Howard, president and co-founder of Callibrity, added, “Zack is one of the most driven and knowledgeable senior executives you’ll ever meet. We trusted Zack to become our first independent board director at Callibrity because his breadth of cross-industry knowledge and technology is unparalleled in driving growth. He genuinely cares for and makes an impact across all aspects of the companies he serves.” It is not often you find someone so approachable who equally loves to lead and dive deep into the fundamentals of an industry to make technology a strategic weapon for growth. For Zack, this proved to be a useful foundation when he led in New York. While living in Manhattan, he was inspired by the energy of the city and found a creative home for his passion for diversity and learning. He joined a division of News Corp (NYSE: NWSA), parent company to the Wall Street Journal and Dow Jones, as chief growth officer where he helped prime the CO51 & NAM media business units for a strategic sale while leading P&Ls, technology, and product. Following learning and success in media, Zack moved on to help Grainger (NYSE: GWW) with their technology strategy, which expanded into a full-blown digital platform transformation. “Zack’s skill in modern engineering practices, strong leadership capabilities, and relatable, easy-going style made him a welcome and effective technology leader,” said Brian Walker, CPO of Grainger. Another former Grainger colleague, Sean McCormick, now CIO of EQT, noted, “He cares deeply for the people he works with, treats them with dignity, and is able to inject positivity into any situation.” Beyond his time in Chicago with Grainger, he became a trusted partner and contract CTO of Bowery Farming, the nation’s largest indoor vertical agriculture innovator primed to later land a staggering $300m Series C investment. Again, on the surface, one might wonder why someone who has led in manufacturing, retail, media, and digital solutions would be so energized by agriculture. For Zack, however, it took mere seconds to get excited about the amount of opportunity that IoT, ML/AI, and autonomous robotics can play to sustainably help millions of people across the planet gain access to fresh produce. Now focused on health care, he is driving innovation into a new sector. “Zack is bringing pivotal digital technology strategy to the core of our company that positions us for incredible long-term growth,” said John Sebastian, CEO of Health Carousel. This theme of constant learning extends beyond business sectors and includes an undergraduate degree from the University of Cincinnati in information engineering technology and coursework in electrical and mechanical engineering. Zack has also completed Stanford’s Design Thinking & Product Innovation program, Cornell’s Executive Leadership program, and programs at MIT in product strategy, enterprise strategy, and neuroscience. When asked what he is focused on for the future, Zack commented: “I am just grateful for every day I am alive and able to grow. I want to support and make the most positive impact I can, while I can, in the lives of my children, wife, family, friends, teammates, and those who count on me to be there for them.” Awardee: Zack Storer, CTPO Personal Site: RelentlessCuriosity.com Company: Health Carousel Media Contact: Lauren Kellum
CEO MONTHLY / C-suite Awards 2022 12 Health Carousel, a Trusted Partner in Healthcare The healthcare staffing industry is a vital part of the healthcare delivery system in America, a system that has been tested by chronic worker shortages and a pandemic. Increasingly, organizations and healthcare professionals are looking for a modern, flexible, and technologically enabled staffing model. Health Carousel, one of the nation’s fastest growing and most respected providers of healthcare staffing and workforce solutions, has combined the best in digital technology with the traditional models of staffing to create a more satisfying, flexible and costeffective experience for healthcare facilities and healthcare providers around the country. rust is the foundation of building incredible companies. In the healthcare industry, trust helps create robust connections that mutually elevate all those involved. Over the last few years, those most trusted have been steadfast pillars of support at a time of constant disruption and uncertainty. There can be no doubt that Health Carousel is a business built on a platform of trust – alongside an uncompromising drive to tackle the biggest challenges facing American healthcare. Solving the Shortage Problem The scarcity of qualified health personnel, including nurses +and physicians has been one of the primary concerns in the U.S. healthcare system since the 1970s. According to the Bureau of Labor Statistics, by the year 2024, there will be a need for more than 1 million nurses in the U.S. In addition, one-third of practicing US physicians are over 60 and more likely to retire over the next decade. As large numbers of aging healthcare providers head into retirement, it could create a drastic knowledge gap and a loss of experienced workers, further hindering the country’s ability to educate and train providers entering the field. In addition to staffing shortages, healthcare facilities also struggle with optimizing the usage of a wide range of staffing solutions to maximize patient care and match expected patient census seasonally and during significant outbreaks. Healthcare facilities were challenged to respond with recruitment and staffing solutions that meet the needs of their patients and facilities even before the pandemic. The COVID-19 pandemic created a surge in cases and patient care demands that far surpassed the capacity of the healthcare system, both in terms of available facilities, and healthcare providers. Dedicated to addressing such short-term and longterm workforce challenges in the healthcare industry, Health Carousel offers the finest healthcare talent and workforce solutions across a variety of healthcare occupations, including physicians, registered nurses, allied health, and advanced practice professionals. By delivering high-quality healthcare staff in real time as needs arise, it enables healthcare organizations to optimize their workforce, improve patient care, and reduce the cost of healthcare. Delivering an Innovative Suite of Staffing Solutions Health Carousel was founded in 2004 with a vision to ensure that every American has access to high-quality healthcare when and where they need it, and by doing so, to improve lives and make healthcare work better. Driven by this noble vision, the pioneering company offers an innovative suite of solutions designed to make staffing a healthcare facility easier, faster, and more manageable. Health Carousel’s staffing and workforce solutions improve lives and make healthcare work better for everyone: for providers, for facilities, and— ultimately—for patients. Even as resource demands shift, Health Carousel strengthens outcomes related to cost containment, revenue enablement, and patient experience. Health Carousel consists of a market-leading portfolio of businesses, unified by a centralized back office, responsive digital strategy, and rigorous legal and ethical standards. Together, we’re improving lives by connecting in-demand nurses, physicians, allied health, and advanced practice professionals with healthcare institutions across the country. Health Carousel Travel Nursing Health Carousel Travel Nursing (HCTN) connects healthcare facilities to a national network of experienced travel nurse and allied healthcare professionals for immediate and crisis support. HCTN has built a thriving, talented community of qualified, credentialed nurses and allied professionals ready to work wherever and whenever needed. With their nationwide reach, streamlined digital experience, and clinically led support team, Health Carousel is the remedy for staff shortages and career burnout. Mobility, scalability, and flexibility: it’s a workforce strategy that makes healthcare work better for everyone. Health Carousel Locum Tenens Health Carousel Locum Tenens (HCLT) connects Apr22136 T
CEO MONTHLY / C-suite Awards 2022 13 healthcare facilities to a network of experienced physicians and advanced practitioners. HCLT builds career-long relationships with qualified, highly trained providers in every specialty. With their nationwide reach, streamlined digital experience, and specialtyexclusive recruiters, Health Carousel adds flexibility to workforce strategies, making it easy to focus on the most important thing: providing exceptional patient care. Health Carousel International Health Carousel International (HCI) opens doors for experienced and engaged global healthcare professionals to expand their career horizons at U.S. facilities. HCI connects understaffed organizations to a sustainable network of credentialed, qualified nurses, therapists, and allied providers. Their signature PassportUSA program provides an easy, end-to-end experience for all. Facilities get a talent pipeline, lower costs, and improved clinical outcomes. Providers get a transparent, knowledgeable partner to create their own American experience. With their principled commitment to the ethical recruitment of global nurses, it’s another way Health Carousel does well by doing good. A Leader in Ethical & Sustainable Healthcare Recruitment A founding member of the American Association of International Healthcare Recruitment (AAIHR), Health Carousel is committed to the highest standard of legal, ethical and socially responsible healthcare staffing. They follow the AAIHR Code of Ethics and are a Certified Ethical Recruitment Firm. Health Carousel not only provides high paying career opportunities to healthcare professionals, but also supports their personal and professional lives through clinical team support, additional learning and certification opportunities and by becoming a true partner in their healthcare careers. Health Carousel provided more than $10 Million in scholarships, producing more than 100 nurse educators and 1000’s of new nurses. They created Faculty Development Training to help nurse educators adapt to necessary E-learning. They created a partnership with the DAISY awards to recognize exceptional nurses in the Philippines, Africa and the US. A true partner in building long-term careers, Health Carousel has career options for international healthcare providers during and after their first assignment. They can: • Expand their skill set with assignments in new specialties • Pursue certification in their chosen area of specialization • Diversify their experience by working assignments in new clinical settings • Take additional fulltime assignments in new geographic locations in the US • Extend their career with Health Carousel as a Travel Nurse • Become a Nurse Educator or Nurse Practitioner through their MSN work/study program Transforming the Healthcare Staffing Experience with Technology The healthcare staffing industry is transforming as new business models disrupt the market and nurses desire a better employment experience. Healthcare providers have an intensive journey to land their next travel assignment that requires speed and transparency at each phase of the application process. Health Carousel is building the omni-channel healthcare staffing business of the future, where both healthcare facilities and healthcare providers can come together to deliver life-saving patient care faster and more efficiently than ever. On Demand, Health Carousel’s proprietary digital experience platform, has expanded the way the company supports healthcare providers to incorporate a hybrid approach that allows professionals to choose their experience and navigate the travel nursing journey on their own terms. Health Carousel’s experience is completely enabled by both digital solutions and people power to provide our healthcare providers with a seamless experience across our digital assets and help our customers achieve their goals. Despite being technologically progressive, the company understands that people and relationships are at the heart of the healthcare industry. Thus, it is creating omnichannel systems that put these relationships first, giving healthcare providers and clients the freedom to live and work the way they want to. “We are focusing on making the experience seamless, transparent, and a valuable part of our nurse’s journey,” said Zack Storer Chief Technology and Product Officer of Health Carousel. “By tapping into advanced technologies, we are building the seamless platform for the future of the industry.” According to John Sebastian, Chief Executive Officer of Health Carousel, the future of healthcare staffing is where high tech and high touch converge to deliver faster, more personalized, and more meaningful experiences. He believes that the convergence of people and technology speeds up unnecessarily slow systems and processes and enables the company to deliver more value to its clients and healthcare professionals. Moving into the future, Health Carousel aims to continue integrating people and technology. Similarly, the Health Carousel Locum Network, is fueled by Lucidity, a digital staffing platform that redefines the way that physicians and advanced practitioners search for jobs. The proprietary matching engine matches healthcare providers with available assignments based on more than 15 factors. This means clients and providers get the best match to fit their needs. Pursuing Excellence with Its Mission-Driven Approach Committed to the highest standards, Health Carousel relentlessly works towards its higher purpose of improving lives and making healthcare work better through its healthcare staffing solutions. With its innovative solutions and mission-driven approach, it strives to makes a difference in the lives of the healthcare providers, facility partners, and the patients that rely on its team to receive the best care. “While we measure our financial and operational results, we have an additional ‘bottom line’ that is at the core of what we do: the number of patients lives we have impacted. We have already positively impacted the lives of 9 million patients nationwide,” said Bill DeVille, Co-Founder and Chairman of Health Carousel. This commitment to higher purpose and excellence has empowered the Health Carousel team to excel in the industry, earning recognition by Staffing Industry Analyst’s (SIA) as a fastest-growing U.S. staffing firm 6 years in a row and Best in Staffing Awards for both Client & Talent satisfaction. Beyond growth, Health Carousel is consistently recognized as a Best Place to Work and recently was awarded the 2021 Medical Mutual SHARE Award and the American Staffing Association CARE Award for exemplifying employeedriven community service, philanthropy, and volunteerism. Company: Health Carousel Media Contact: Lauren Kellum
CEO MONTHLY / C-suite Awards 2022 14 Most Innovative Business Success Strategist 2022 (USA): Lupe Feld Sales and revenue are both vital elements of most businesses – they ensure survival. Outsourcing support for these processes can ensure the streamlining of revenue acquisition and create new revenue streams. S&P Data Digital is a company specialising in this area. utsourcing sales operations is becoming increasingly common in the digital age, leaving companies to focus on the things that they do best. As such, S&P Data Digital is leading revenue solutions partner for companies devoted to providing a premium customer experience. Indeed, S&P Data Digital seamlessly combines cutting edge technology with expert sales solutions that push for incremental revenue and drive its clients’ businesses into success. Under the company’s umbrella of services, it offers acquisition, base management, retention, and win-back solutions. Revenue growth is the underlying connection between each of these services, which has made the company a hit among both start-ups and Fortune 500 companies. ‘Client success is something that I have been passionate about my entire career and a core principle at S&P Data Digital,’ explains Lupe Feld, CSO, ‘we pull from our success, and our own customer experiences as we serve new and existing clients. This requires consistent efforts, asking questions, understanding and level-setting expectations, anticipating challenges and figuring out proactive solutions. Most importantly, we do what we said we were going to do.’ Moreover, Feld is eager to speak on the importance of the CEO and CTO in guiding the direction of the company into favourable winds. ‘Our CEO and founder takes pride in having his finger on the pulse of trends. While some ignored the trends, led by our CTO and co-founder, S&P Data Digital shifted and doubled down on building the technology that powers our RPO solution. Because of that, we find ourselves keenly positioned to support our clients and other new businesses struggling to find talent because of “the great resignation”’. During her time at S&P Data Digital, Feld has been Chief Revenue Officer and Chief Strategy Officer and Head of Social Media. Prior to her time with the company, Feld gained experience working in the telecommunications, fintech, and financial services industries in international markets where she worked for leaders such as AT&T, American Express, Worldpay, and Fiserv. As a result, Feld boasts an impressive skillset, including analytical thinking, leadership, communication, decision making, negotiation, partnerships, marketing, Web3, and social media. Feld adds, ‘I have always been a curious learner and adopted a fearless attitude.’ It is this attitude, paired with her passion for sales, that has served as the catalyst for her successful career. It is clear, however, that Feld is incredibly humble, as she comments, ‘my achievements would not have been possible without the support and influence of those that gave me the challenge and opportunity to prove myself. Their sponsorship, guidance, and support has brightened my professional career, bolstered my confidence in knowing the value I deliver, while I push and continue to learn, improve, and work on my areas of development.’ Ultimately, Feld is a leader – she understands the responsibility that her role carries. Over the years, her leadership style has evolved alongside her expertise and Apr22712 O skillset. In essence, during her time working under some of the ‘best and worst leaders,’ Feld has shaped her style in accordance with the methods she found to have an impact. Subsequently, she describes her approach as a blend of pragmatic, idealistic, diplomatic, and stewardship styles, ‘with a focus on building followership, creating a healthy culture, and a goal-oriented team that understands what is expected and delivers the expected results.’ Going forward, Feld hopes to bolster her work on the fledgling CRO Spotlight podcast, which she co-hosts with Warren Zenna. The podcast acts as a knowledge sharing platform for industry leaders, inviting expert guests to share their insight. Feld concludes, ‘I am excited about the rest of 2022 and believe it will prove to be my best year yet. Earlier this year, I was invited and joined CHIEF, a private network built to drive more women into positions of power and help keep them there. As a female Hispanic, I know first-hand the work and effort that goes into reaching the C-Suite. My goal is to continue to lift and pull talent with a focus on diversity.’ Contact: Lupe Feld Website: www.lfleadershipsolutions.com Podcast: www.salesiqglobal.com/ podcasts/cro-spotlight
CEO MONTHLY / C-suite Awards 2022 15 Apr22417 When Bernadette Gotch first began her career as a Registered Nurse at amajor tertiary hospital in Sydney, she couldn’t have known her journey would take her to the heights of leadership, recognised for her work on an international level. Her work at KinCare is the culmination of years of expertise in the field, and showcases a leader who is constantly pushing forward into bold new territories at all times. For thirty years, KinCare has been providing specialised in-home services to elderly Australians, offering them the vital support they have needed to remain safe and independent. Joining the business in March 2020, just as COVID-19 hit Australia, presented a unique challenge, but it has also been the ultimate showcase of Bernadette’s abilities, with a philosophy that puts both staff and customers first and foremost at all times. Havingmet the CEO and peers once in person, she then had to build relationships online. It’s a testament to her skill that she was able to build a collaborative atmosphere that highlighted strengths across the board. Finding effective leadership in an ever changing world is a challenge that many businesses are struggling to overcome. In the healthcare sector, this is especially true with lives being on the line. No one knows this better than Bernadette Gotch, and so we dig a little deeper into what precisely has led her towards success in CEO Monthly’s C-Suite Awards 2022 The operations team is one which has been an essential part of Bernadette’s success at KinCare, characteristics of which have been carefully crafted, applying years of experience both in management and as a medical professional. Her approach has always championed the talents of other people; finding ways in which teams can thrive. Trust in the team being essential. Having risen to run a hospital by the age of 27, Bernadette’s early 30s saw her take on a new level of responsibility as a medical retrieval nurse. This position was much nearer to what she would do in the future, offering a great deal of independence to staff. In this role, Bernadette travelled the world, bringing unwell Australians home. Working so collaboratively with others on an international scale is what inspired her to move into Supply Chain, setting up clinics in remote communities across the less economically developed world. Bernadette’s career has been one of constant personal and professional development, starting with a return to university to specialise in Trauma/Intensive Care after which she studied Psychology and Law. As ever, education has been an essential part of Bernadette’s professional development into the leading Healthcare COO she is today. Previous roles with a multinational medical and security assistance company saw her awarded two scholarships. Both scholarships related to executive education programs that used case management methods giving direct insights into how businesses dealt with complex situations. Bernadette also gained a mentor who provided her with the feedback and guidance needed to excel. These studies are likely to continue guidingmuch of Bernadette’s thinkingmoving forward. Her most recent, through MIT, Sloan School of Management, provided amore versatile understanding of Leadership in an Exponentially Changing World, which was pivotal throughout the COVID-19 pandemic. This challenge has shown the difficulties facing both the healthcare industry, and Australia as a whole. The need to support aging Australians is obvious, despite the complexities of an increasingly elderly population that is living for longer than ever before. The focus of Bernadette’s work, therefore, is on building new solutions from the wealth of expertise that she has gained over the years. Even now, with years in the field behind her, she has enrolled with the Australian Institute of Company Directors, and will undertake a rigorous programwith them in 2023. Her team is always looking at new techniques, focusing on those which will make a real difference to customers. The purpose of KinCare has always been to provide a comprehensive care solution, championing responsibility, caring, and support at all times. There are few people more ideally suited to the task than Bernadette. Business excellence comes naturally to her, and with such an exceptional track record behind her, we cannot wait to see what she does next. Company: KinCare Health Services Pty Ltd Name: Bernadette Gotch Email: Bernadette.Gotch@ kincare.com.au Healthcare COO of the Year 2022 (Australia): Bernadette Gotch & Business Development Excellence Award 2022 KinCare
CEO MONTHLY / C-suite Awards 2022 16 Mar22259 Active Wear CISO of the Year 2022: Matthew Dunlop Reputable in its own right for creating state of the art products that are orchestrated to solve problems and drive athletes to be better, Under Armour is leading its field of expertise by creating digital health and fitness apps developed to connect individuals and push performance. Secured by Matthew Dunlop, Active Wear CISO of the Year, Under Armour is successfully launching its vision to inspire performance solutions that people never knew they needed and now, with them existing, cannot live without. Prior to joining the renowned company, Under Armour, Matthew Dunlop collected several years of experience and expertise in various fields supporting the Department of Defense, utilizing these skills to build himand Under Armour into the success that it is today. After spending nearly three decades in the Army and retiring as Colonel, Matthew explains that amajority of that time – with nearly twenty years spent in the cyber security field – has attributed to the success he has had at keeping Under Armour secure. Explaining his role in the Army, Matthew shares, “I was involved in the standup of United States Cyber Command and endedmy Army career as the Director of Applied Research and Development where I was responsible for, among other things, offensive tool development. My leadership experience from the military combined withmy offensive and defensive cyber experience was a natural fit for leading a global cyber security organization.” Now, the goal for Matthew is to continue his initial and overall motivation – to bring cybersecurity to the forefront of everyone’s mind – specifically at Under Armour. Thus, Matthew drives his team across other business sections to think about security as part of project planning. “Security by design is muchmore secure and efficient than bolting on security post-deployment,” explains Matthew. Matthew has developed an ongoing strategy to be a security evangelist for the organization to ensure that operating securely is at the forefront of the business. Matthew expands on this point, stating, “I want cybersecurity to be part of everyone’s daily process. Security is and will continue to be a top risk for companies. Therefore, every employee’s responsibility is to consider cybersecurity in everything they do.” Thus, Matthew and his teamat Under Armour have established a set of beliefs and values that connect everyone from the top of the company and reach across to its customer base – from its brand to athletes, teammates, customers, and staff. At Under Armour, it isn’t about labels – it is about the actions and the behaviours eachmember embodies to deliver its mission and purpose. These values are as stated: Love Athletes, Celebrate the Wins, Stand For Equality, Act Sustainably, and Fight On Together. Concerning Matthew’s role at the company, he is responsible for global security across all of Under Armour’s corporate, retail, and eCommerce functions as well as its connected fitness application, MapMyFitness. In addition to this, Matthew is the lead of Global Infrastructure, which includes compute and storage systems/data centres, client systems, end-user technologies, and service desks globally. However, because of his decades’ worth of experience in this sector, Matthew has noticed several challenges in the industry, explaining, “The cybersecurity industry is always struggling to keep up with the volume and evolution of attacks. The risk grew exponentially with the global pandemic and the majority of the workforce going remote. In particular, the explosion of ransomware attacks has shined a spotlight on the importance of recovery versus focusing on defence. As a result, companies have started to realize that it is not amatter of whether a company will fall victim to a cyber-attack. To that end, companies must have a good recovery strategy.” Now, for Matthew and Under Armour, with these trending challenges rising throughout the industry, it is of the utmost priority for the business to improve security awareness. Matthew has always been and continues to be a firm believer that technology education needs to be a part of everyone’s educational journey. “Most children in developed countries work with technology before the age of 5, yet we do nothing to teach children to use this technology safely. I see technology education as just as important as reading, math, or history, yet it is not part of most schools’ core curriculum. How can we prepare a technology-savvy workforce when employees receive no preparation in operating the technology they will be asked to use?” explains Matthew. With this posing thought, Matthew has used this question tomotivate himself and the company to improve awareness of cybersecurity and subsequently launched several initiatives ranging fromonline training, team engagements, recognition for good security practices, lunch and learns, to name a few. While his knowledge and drive are irreplaceable, Matthew accredits much of his success to his team, enthusing, “The security team I have supportingme is committed to protecting the brand and are experts in their respective fields. As such, I feel like one of my most important responsibilities is to take care of my team.” With his teambacking himup 100% of the way, Matthew and Under Armour are ready to take on the universal threat of cybersecurity one innovation at a time. Company Name: Under Armour Contact Name: Matthew Dunlop Web Address: www.underarmour.com Contact Email: matthew. [email protected] 5 3
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